Mission Control Lead - 24/7 Ops for Autonomous Freight

Top Echelon Software, LLC; Dallas (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Top Echelon Software, LLC is seeking a Mission Control Manager to lead the operational nerve center supporting autonomous trucking operations in Texas. This senior role owns end-to-end Mission Control, including staffing, standards, KPIs, and 24/7 coverage.

You will build the team, coordinate with engineering, safety, and commercial teams, and drive continuous improvement of procedures, incident response, and operating-model scalability as driverless operations expand.

Qualifications

• 6+ years of operations leadership experience with people-management responsibility.
• Experience leading managers or team leads, not only individual contributors.
• Experience running or standing up a 24/7 control center, NOC, command center, dispatch operation, or similar shift-based environment.
• Proven experience building and scaling teams and operating models from an early stage.
• Strong staffing, scheduling, workforce planning, and performance-management experience.

Responsibilities

• Own Mission Control operations end to end across remote assistance, fleet and mission management, and dispatch coordination.
• Support both supervised R&D testing and future driverless operations.
• Build, lead, and develop Remote Assist Specialists and Mission Control Specialists.
• Own hiring, staffing, scheduling, training, performance management, and career development.
• Lead and develop frontline leaders as the organization scales.
• Own Mission Control KPIs, including mission completion rate, intervention rate, remote resolution rate, response and resolution times, operator-to-truck ratio, and fleet uptime.
• Turn operational incidents and novel road events into improved SOPs, debriefs, training, and operational handoffs.
• Serve as the senior escalation point for complex issues involving engineering, safety, legal, leadership, or commercial operations.
• Establish standards for emergency response, redundancy, and operational continuity.
• Stand up and pressure-test the Mission Control operating model before expansion into driverless operations.
• Own 24/7 staffing and coverage planning as fleet operations scale.
• Partner closely with Dispatch, Vehicle Operations, Test Operations, Fleet Readiness, Training, Autonomy, and Commercial teams.
• Represent Mission Control with customers, regulators, leadership, and visitors.

Skills

Operations leadership

People management

Staffing & scheduling

24/7 operations

KPIs ownership

Cross-functional collaboration

Escalation handling

Job description

Top Echelon Software, LLC is seeking a Mission Control Manager to lead the operational nerve center supporting autonomous trucking operations in Texas. This senior role owns end-to-end Mission Control, including staffing, standards, KPIs, and 24/7 coverage.

You will build the team, coordinate with engineering, safety, and commercial teams, and drive continuous improvement of procedures, incident response, and operating-model scalability as driverless operations expand.