Mission Advisor

World Fuel Services, Inc.; Cincinnati (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

World Fuel Services, Inc. is seeking a Mission Advisor for our Cincinnati operations. You will coordinate every aspect of client missions, from trip planning to vendor communications, ensuring a seamless and safe travel experience.

The role suits aviation professionals who enjoy solving complex operational challenges and working in a fast-paced, service-driven environment with global exposure. The position requires on-site work in Cincinnati, with rotating shifts in a 24/7/365 operation.

Qualifications

• Must be able to perform Mission Services Coordinator responsibilities.
• Aviation-related experience is a plus (2+ years).
• Strong client service orientation with ability to solve problems quickly and professionally.
• Proficiency in Microsoft Office and ability to navigate multiple databases with accuracy.
• Attention to detail in data entry and documentation.
• Ability to operate a multiline phone system and manage schedules.

Responsibilities

• Serve as the primary client contact, process trip writeups and revisions.
• Provide timely updates during all mission planning stages.
• Translate client requirements into actionable trip plans that meet schedules and regulatory needs.
• Initiate and manage service requests to vendors and ground handlers.
• Confirm services and capture all details in the mission support system.
• Review client and vendor messages and assign tasks as needed.
• Coordinate with internal teams to arrange all mission components.
• Conduct trip reviews for accuracy and quality before transmission.
• Identify issues and collaborate on improvements.

Skills

Client service orientation

MS Office

Databases navigation

Data entry accuracy

Multiline phone system

Basic math

Geography knowledge

Aviation experience

Education

Some college coursework

Equivalent military experience

Job description

Mission Advisor - Trip Support Services

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Location: Cincinnati, OH (Must be located within the Cincinnati area, as this is not a remote position)

Support Global Aviation Missions

As a Mission Advisor with World Fuel, you'll be the operational heartbeat behind our clients' flights. You will coordinate every detail of their mission-from trip planning to vendor communication-ensuring a seamless and safe travel experience. This is a great role for aviation professionals who thrive in a fastpaced, servicedriven environment and enjoy solving complex operational challenges.

If you love supporting flight departments, coordinating logistics, and being the central point of communication for successful missions, this role gives you the autonomy, variety, and global exposure you're looking for.

What You'll Do

Client & Mission Coordination

• Serve as the primary point of contact for clients, processing new trip writeups and revisions (simple and complex).
• Provide accurate, timely updates throughout all stages of mission planning.
• Convert client requirements into actionable trip plans that meet their preferences, schedules, and regulatory needs.

Vendor & Service Management

• Initiate and send service requests to ground handlers, hotels, transportation providers, and other vendors.
• Confirm all services and ensure every detail is captured accurately in the mission support system.
• Review and respond to incoming messages from clients and vendors, assigning tasks appropriately.

Internal Collaboration

• Work closely with internal teams-including flight planning, weather, regulatory, crew accommodations, and fuel services-to ensure all mission components are properly arranged.
• Conduct detailed trip reviews, ensuring accuracy and quality before transmission.
• Identify service issues and collaborate with peers and leadership to implement improvements.

Operational Excellence

• Monitor all mission details to ensure services are confirmed ahead of lead times, curfews, and operational restrictions.
• Maintain a high level of quality and accuracy in all client communications and documentation.
• Perform additional duties and special projects to support the overall success of client missions.

What You Bring

Required Skills & Experience

• Ability to perform all Mission Services Coordinator responsibilities.
• Minimum 2 years of aviationrelated experience is a plus.
• Strong clientservice orientation with confidence to solve problems quickly and professionally.
• Proficiency in the Microsoft Office Suite (Word, PowerPoint, Outlook).
• Ability to navigate multiple databases at once and maintain accuracy under deadlines.
• Strong attention to detail in all data entry and documentation.
• Ability to work efficiently with a multiline phone system.
• Basic math skills for flight schedule calculations; comfort using 24hour clock format.
• Solid understanding of global geography as it relates to aviation operations.

Preferred Qualifications

• FAA Dispatcher License or Air Traffic Control certification.
• Experience as a scheduler or dispatcher in an aviation flight department.
• Some college coursework or equivalent military experience.

Work Environment & Schedule

• Teambased operations environment supporting flights worldwide.
• Rotating shifts in a 24/7/365 operation.

#WFS

#LI-JH1

World Fuel is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

World Fuel Services, Inc.