Missing Pieces Lead — 2nd Shift Warehouse Ops

AUGUSTA SPORTSWEAR; Kannapolis (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short- and Long-Term Disability

Life Insurance

FSA

Paid Vacation

Paid Holidays

Floating Holiday

Paid Sick Time

401(k) Plan with annual Company Contri

Discounts on Momentec Brands

Casual dress code

Job summary

AUGUSTA SPORTSWEAR in Kannapolis, NC is seeking a Missing Pieces Lead to manage daily execution of the Missing Pieces queue, prioritize aging items, and coordinate cross-functional resolution to keep orders moving quickly and accurately.

You will train and mentor associates, verify fixes before release, and partner with Packing, Picking, and Inventory Control to reduce discrepancies. This is a full-time role offering a 2nd shift, with pay $18.00-$23.00 per hour plus a $1 shift differential.

Qualifications

• High School diploma or GED preferred.
• Previous lead, problem-solve, packing, picking, or inventory experience preferred.
• Strong attention to detail and ability to follow standardized processes.
• Proficient with WMS systems, scanners, and basic computer tools.
• Strong communication and cross-functional coordination skills.
• Ability to prioritize, multi-task, and work independently.
• Team-oriented with a continuous improvement mindset.
• Safety-conscious.

Responsibilities

• Lead daily execution of the Missing Pieces queue by prioritizing work based on aging, volume, and service risk.
• Assign and direct associates through standard research processes including system review, physical searches, and verification steps.
• Investigate missing or short items by validating transaction history, scan activity, and order status.
• Conduct location checks, tote and carton audits, pack station sweeps, and label verification as required.
• Partner with Packing leadership to resolve pack-side misses and unreleased cartons.
• Partner with Picking and Replenishment teams to resolve short picks, incorrect locations, and replenishment-related misses.
• Escalate inventory discrepancies, damage, or suspected shrink to Inventory Control leadership.
• Track and report backlog levels, aging, recovery rates, and root cause trends.
• Verify fixes are completed correctly before orders are released back to processing.
• Maintain clean, organized, and audit-ready problem-solve areas.
• Train and mentor Missing Pieces associates on standard work and safety expectations.
• Support additional DC functions as needed to support service and flow.
• May be required to work different shifts or schedules based on operational needs.
• Other duties may be assigned as deemed consistent with operational objectives.
• Assists with other responsibilities within the Distribution departments to meet business and service requirements.

Skills

Attention to detail

WMS proficiency

Communication

Prioritization

Teamwork

Safety awareness

Lead experience

Education

High School diploma or GED

Tools

WMS systems

Job description

AUGUSTA SPORTSWEAR in Kannapolis, NC is seeking a Missing Pieces Lead to manage daily execution of the Missing Pieces queue, prioritize aging items, and coordinate cross-functional resolution to keep orders moving quickly and accurately.

You will train and mentor associates, verify fixes before release, and partner with Packing, Picking, and Inventory Control to reduce discrepancies. This is a full-time role offering a 2nd shift, with pay $18.00-$23.00 per hour plus a $1 shift differential.