Missing Pieces Lead

AUGUSTA SPORTSWEAR; Kannapolis (NC); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short- and Long-Term Disability

Life Insurance

FSA

Paid Vacation

Paid Holidays

Floating Holiday

Paid Sick Time

401(k) Plan with annual Company Contri

Discounts on Momentec Brands

Casual dress code

Job summary

AUGUSTA SPORTSWEAR in Kannapolis, NC is seeking a Missing Pieces Lead to manage daily execution of the Missing Pieces queue, prioritize aging items, and coordinate cross-functional resolution to keep orders moving quickly and accurately.

You will train and mentor associates, verify fixes before release, and partner with Packing, Picking, and Inventory Control to reduce discrepancies. This is a full-time role offering a 2nd shift, with pay $18.00-$23.00 per hour plus a $1 shift differential.

Qualifications

• High School diploma or GED preferred.
• Previous lead, problem-solve, packing, picking, or inventory experience preferred.
• Strong attention to detail and ability to follow standardized processes.
• Proficient with WMS systems, scanners, and basic computer tools.
• Strong communication and cross-functional coordination skills.
• Ability to prioritize, multi-task, and work independently.
• Team-oriented with a continuous improvement mindset.
• Safety-conscious.

Responsibilities

• Lead daily execution of the Missing Pieces queue by prioritizing work based on aging, volume, and service risk.
• Assign and direct associates through standard research processes including system review, physical searches, and verification steps.
• Investigate missing or short items by validating transaction history, scan activity, and order status.
• Conduct location checks, tote and carton audits, pack station sweeps, and label verification as required.
• Partner with Packing leadership to resolve pack-side misses and unreleased cartons.
• Partner with Picking and Replenishment teams to resolve short picks, incorrect locations, and replenishment-related misses.
• Escalate inventory discrepancies, damage, or suspected shrink to Inventory Control leadership.
• Track and report backlog levels, aging, recovery rates, and root cause trends.
• Verify fixes are completed correctly before orders are released back to processing.
• Maintain clean, organized, and audit-ready problem-solve areas.
• Train and mentor Missing Pieces associates on standard work and safety expectations.
• Support additional DC functions as needed to support service and flow.
• May be required to work different shifts or schedules based on operational needs.
• Other duties may be assigned as deemed consistent with operational objectives.
• Assists with other responsibilities within the Distribution departments to meet business and service requirements.

Skills

Attention to detail

WMS proficiency

Communication

Prioritization

Teamwork

Safety awareness

Lead experience

Education

High School diploma or GED

Tools

WMS systems

Job description

Job DetailsJob Location: Kannapolis, NC 28083 Salary Range: $18.00 - $23.00 Hourly Job Shift: 2nd shift (afternoons)

Why you would want to work on our team…

OUR MISSION:

To be the #1 service organization in the athletic industry.

OUR PURPOSE:

We exist to energize and galvanize teams and communities.

OUR VISION:

To be our customers most trusted partner for fast, high quality, thoughtful solutions.

OUR VALUES:

Humility, Team, Hunger, Ownership & Agility.

Our benefits package includes:

• Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance
• FSA
• Paid Vacation, Paid Holidays, Floating Holiday, and Paid Sick Time
• 401(k) Plan, with annual Company Contribution
• Discounts on Momentec Brands products (formerly ASB and FSG brands)
• Clean work environment with a casual dress code…no uniforms!

RATE of PAY: $18.00-$23.00 + $1.00 shift differential per hour. Rate of pay is dependent upon years of experience.

JOB SUMMARY:

The Missing Pieces Lead is responsible for leading the daily execution of the Missing Pieces process to ensure exception orders are investigated, resolved, and released back into outbound flow quickly and accurately. This role coordinates root-cause identification across picking, packing, inventory, and system processes while directing associates through standardized research and recovery activities. The Missing Pieces Lead partners cross-functionally to reduce aged exceptions, prevent recurring defects, and protect customer service levels.

ESSENTIAL DUTIES & RESPONSIBILITIES (includes other duties as required):

• Lead daily execution of the Missing Pieces queue by prioritizing work based on aging, volume, and service risk.
• Assign and direct associates through standard research processes including system review, physical searches, and verification steps.
• Investigate missing or short items by validating transaction history, scan activity, and order status.
• Conduct location checks, tote and carton audits, pack station sweeps, and label verification as required.
• Partner with Packing leadership to resolve pack-side misses and unreleased cartons.
• Partner with Picking and Replenishment teams to resolve short picks, incorrect locations, and replenishment-related misses.
• Escalate inventory discrepancies, damage, or suspected shrink to Inventory Control leadership.
• Track and report backlog levels, aging, recovery rates, and root cause trends.
• Verify fixes are completed correctly before orders are released back to processing.
• Maintain clean, organized, and audit-ready problem-solve areas.
• Train and mentor Missing Pieces associates on standard work and safety expectations.
• Support additional DC functions as needed to support service and flow.
• May be required to work different shifts or schedules based on operational needs.
• Other duties may be assigned as deemed consistent with operational objectives.
• Assists with other responsibilities within the Distribution departments to meet business and service requirements.

SKILLS/QUALIFICATIONS/EDUCATION/LICENSES & CERTIFICATIONS:

• High School diploma or GED preferred.
• Previous lead, problem-solve, packing, picking, or inventory experience preferred.
• Strong attention to detail and ability to follow standardized processes.
• Proficient with WMS systems, scanners, and basic computer tools.
• Strong communication and cross-functional coordination skills.
• Ability to prioritize, multi-task, and work independently.
• Team-oriented with a continuous improvement mindset.
• Safety-conscious.

PHYSICAL DEMANDS:

• Fast paced operations, involving walking, standing, lifting.
• Ability to operate a forklift.
• Ability to handle, pick up, and safely lift up to 40 pounds.
• Ability to stand for long periods of time.
• Ability to crouch, stoop, climb stairs.
• Ability to distinguish colors and shades.

WORK ENVIRONMENT:

• Warehouse, office

WORK HOURS:

• Full-Time, Monday-Friday 8:00AM-4:30PM
• Overtime may be requested during peak seasons

DRESS CODE:

• Dress appropriate
• Close toe shoes required

DISCLAIMER:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Momentec Brands provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Momentec Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Momentec Brands requires all candidates to pass a pre-employment drug screen (necessity varies by location) and background check.

Applicants have rights under Federal Employment Laws which can be found at the following sites by holding the Ctrl button and clicking on the link:

• Family and Medical Leave Act https://www.dol.gov/agencies/whd/posters/fmla
• EEO https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088_EEOC_KnowYourRights.pdf
• Employee Polygraph Protection https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act
• E-Verify https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf
• Right to Work https://www.everify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf