Minnesota Court Payment Center Clerk

Mncourts; Minnesota; Hybrid; USD 45.000 - 66.000; Vollzeit

Zusammenfassung

MN Court Payment Center in Minnesota is seeking a Court Payment Center Clerk for a full-time, permanent role. You will be the first point of contact for court customers statewide, handling citations and providing information on payment options.

The position supports remote work from a Minnesota home office, with in-person training at the MN Judicial Center in St. Paul. Duties include managing inquiries, guiding customers, and initiating cases in MNCIS.

Qualifikationen

• High School Diploma or equivalent.
• At least six months in a high-volume call center using ACD software.
• Reliable, high-speed internet for remote access to the Judicial Branch network.
• Ability to attend in-person new employee orientation and training sessions.

Aufgaben

• Respond to a high volume of calls and emails regarding citations, schedule hearings, and explain payment options.
• Use MNCIS to initiate cases from citations filed by law enforcement.
• Refer callers to court administration, accounting staff, or other agencies as needed.
• Document inquiries per standards and complete QA reports.

Kenntnisse

Customer service

Conflict resolution

Computer literacy

Team player

Ausbildung

High School Diploma or equivalent

Associate or bachelor’s degree

Tools

MNCIS

ACD software

Jobbeschreibung

Description

The Court Services Division is seeking to fill a full-time, permanent Court Payment Center Clerk position with the MN Court Payment Center (CPC).

In this role you’ll serve as the first point of contact for court customers statewide. CPC staff initiate citations received from law enforcement and provide telephone and email support to court customers who have questions about citations and submitting electronic payments. Your work ensures that every citizen receives professional, accurate, and thorough assistance that upholds the Court’s vision and mission.

Example of Job Duties

The following are examples of major job duties expected for this position to perform, acting under the direction of the MN Court Payment Center manager or lead worker.

• Respond to a high volume of incoming telephone calls and emails from members of the public regarding citations, including scheduling hearing officer appointments and providing information on case payment options.Engage Language Line staff and supervisory staff, when appropriate.
• Utilize relevant resource materials as needed to deliver service accurately and per established performance metrics and guidelines, and document customer inquiries per documentation standards.
• Refer callers to additional resources and subject matter experts including court administration, accounting staff, or other agencies, as appropriate.
• Quickly, accurately, and consistently initiate cases in the courts case information system (MNCIS) from citations filed by law enforcement.
• Process quality assurance reports.

Typical Qualifications

Any combination of education, training, and work experience that indicates possession of the knowledge, skills, and abilities listed below will be considered.

Minimum Qualifications

• High School Diploma or equivalent.
• At least six months of professional office experience in a high-volume call center using automated call-distribution (ACD) software.
• Access to reliable, high-speed internet capable of successful remote access to the Judicial Branch network.
• Ability to attend in person new employee orientation and training sessions.

Preferred Qualifications

• Associate or bachelor’s degree in relevant field of study.
• 5+ years of customer service experience in a related field.
• 2+ years of experience working in a high-volume, high-performance call center.
• Experience troubleshooting technical issues independently in a remote environment.
• Experience working with the courts Case Information System (MNCIS).
• Fluency in a second language.

Knowledge, Skills, and Abilities

• Utilize excellent customer service skills in an inclusive, multi-cultural environment, to effectively support individuals with limited experience with the judicial system, respond to a large volume of customer inquiries quickly and accurately, and initiate cases in the courts case information system (MNCIS) from citations filed by law enforcement.
• Skilled at navigating difficult situations and resolving conflict in a respectful and courteous manner.
• Ability to expertly navigate a personal computer, using multiple applications concurrently while actively listening and accurately documenting inquiry details with minimal errors.
• Ability to establish and maintain effective working relationships with others, including co-workers, and leadership. Strong team player.
• Ability to adapt to changing business needs, case types, or service delivery methods.
• Ability to handle sensitive and confidential matters and cases appropriately and in compliance with all applicable court rules, policies, and statutes.
• Ability to learn and explain rules of court, state statutes or local ordinances, case processing, policies, and procedures in the area of court assigned.

Salary

The expected starting salary range is $21.64 - $26.53 per hour ($45,184-$55,395 annually). The full salary range for this position is $21.64 - $31.41 per hour ($45,184-$65,584 annually). This position is non-exempt under the Fair Labor Standards Act and is eligible for State of MN employee benefits.

Supplemental Information

Position Logistics

These positions are classified as a Court Payment Center Clerk and will work normal business hours, Monday-Friday. The position is an unrepresented, permanent assignment. Work will be conducted remotely from a home office in Minnesota. Training will be conducted in person at the MN Judicial Center in St. Paul, MN and remotely. This position requires the ability to sit and wear a headset for the majority of the day, on occasion move up to 25 pounds, and based on daily work assignment, perform a significant amount of data entry.

Interview Logistics

• Interviews will be conducted remotely.