Front Counter Clerk

Stafford County; Stafford (VA); Sur place; USD 28 000 - 39 000; Plein temps

Résumé du poste

Stafford County is seeking a skilled clerk to perform a variety of intermediate clerical and technical administrative tasks in the Circuit Court office.

Your responsibilities include handling payments, posting to accounts, assisting the public, and supporting filing and oaths for notaries and officials. Strong organization and communication are essential in a fast-paced environment.

Qualifications

• Strong organizational and communication skills with the ability to de-escalate challenging situations.
• Ability to manage a high volume of incoming phone calls and maintain professionalism in a fast-paced environment.
• Requires basic to intermediate computer and data entry skills, and familiarity with office software.

Responsabilités

• Perform clerical and technical administrative duties in the Circuit Court office.
• Receive payments, record receipts, reconcile accounts, and assist the public.
• Post payments to accounts and answer questions from citizens about accounts and fees.

Connaissances

Organizational skills

Communication skills

De-escalation

Phone handling

Professionalism

Formation

High School Diploma or GED

Business courses/training

Description du poste

Job Description

Performs a variety of intermediate skilled clerical and technical administrative work to carry out assigned duties in the office of the Circuit Court; does related work as required. Duties are performed under the general direction of the Clerk and Chief Deputy Clerk. Must possess strong organizational and communication skills, with the ability to effectively de-escalate challenging situations, manage a high volume of incoming phone calls, and maintain professionalism in a fast-paced environment. The hiring range for this position is $20.60/hour to $28.33/hour based on experience. The full salary range for this position is $20.60/hour to $36.05/hour to provide opportunity for growth and development.

Examples of Duties

• Performs a variety of difficult and skilled clerical and technical work in the Office of the Circuit court;
• Receives payments, records receipts, reconciles accounts, and assists the public;
• Receives payments in person or by mail and posts payments to accounts;
• Answers questions from citizens regarding accounts and sets up new accounts for payments;
• Processes Marriage License applications, receives payments and indexes them;
• Processes Concealed Handgun Permit applications, receives payments, and indexes them;
• Administers oaths to Notary Publics, receives payments and indexes them;
• Administers oaths to elected and appointed officials;
• Administers oaths to Sheriff's Deputies and Crossing Guards;
• Assists citizens and attorneys with the filing of various legal documents and file/date stamping;
• Assists and answers questions from citizens and legal professionals regarding case filings and fees;
• Opens daily mail, date/time stamps and sorts to various departments within the office;
• Answers phones and assists the public and legal professionals with information needed regarding case filings and/or fees;
• Assists citizens with filing land record recordings and scans and indexes each recorded document;
• Performs related tasks as required

Knowledge, Skills And Abilities

General knowledge of judicial system practices and procedures, recordkeeping principles, customer service skills, maintaining records and files, document review techniques, computers and related software applications, data entry, the ability to present ideas effectively, and written and verbal communications

Education and Experience

Requires a High School Diploma or GED, supplemented by business school or college level courses or training in business administration or a related field, with 1 – 2 years of experience, or a combination of education and experience. Some experience in the legal field, court system or a related area is required.

Note: All employees are required to have direct deposit of their bi-weekly paychecks into one or more financial institution(s) of their choice. Information must be presented at time of hire.

Proper Identification must be shown at time of hire in order to complete the necessary paperwork for compliance with the Immigration Control and Reform Act of 1986.