Remote Court Payment Center Clerk

Minnesota Judicial Branch; Minnesota; Remote; USD 45,000 - 66,000; Full time

Job summary

The Minnesota Judicial Branch is seeking a full-time Court Payment Center Clerk to serve as the first point of contact for court customers statewide. This role handles citations and electronic payments, providing telephone and email support while guiding users through the MNCIS system.

It is a remote, permanently assigned position based in Minnesota with training conducted at the MN Judicial Center in St. Paul and remotely; it requires a headset, data entry, and the ability to sit for long

Qualifications

• High School Diploma or equivalent.
• At least six months of professional office experience in a high-volume call center using automated call-distribution (ACD) software.
• Access to reliable, high-speed internet capable of successful remote access to the Judicial Branch network.
• Ability to attend in person new employee orientation and training sessions.
• Associate or bachelor’s degree in relevant field of study.
• 5+ years of customer service experience in a related field.
• 2+ years of experience working in a high-volume, high-performance call center.
• Experience troubleshooting technical issues independently in a remote environment.
• Experience working with the courts Case Information System (MNCIS).
• Fluency in a second language.

Responsibilities

• Respond to a high volume of incoming telephone calls and emails from the public regarding citations and payments.
• Schedule hearing officer appointments and provide information on payment options.
• Document customer inquiries per documentation standards.
• Refer callers to subject matter experts and other agencies as appropriate.
• Initiate cases in the courts case information system (MNCIS) from citations filed by law enforcement.
• Process quality assurance reports.

Skills

Customer service

Communication

Team player

Adaptability

Attention to detail

Education

High School Diploma or equivalent

Associate or bachelor’s degree in relevant field

Tools

ACD software

MNCIS

Job description

The Minnesota Judicial Branch is seeking a full-time Court Payment Center Clerk to serve as the first point of contact for court customers statewide. This role handles citations and electronic payments, providing telephone and email support while guiding users through the MNCIS system.

It is a remote, permanently assigned position based in Minnesota with training conducted at the MN Judicial Center in St. Paul and remotely; it requires a headset, data entry, and the ability to sit for long