Ministry Support Associate

Christian Leadership Alliance; Albuquerque, Northern (NM, KY); Hybride; USD 24 000 - 36 000; Temps partiel

Résumé du poste

Calvary Church Albuquerque is seeking a part-time Ministry Support Associate to assist the Ministry Support Coordinator. You will handle servant sign-ups, field calls and emails, and guide volunteers through serving requirements.

You will support event logistics, troubleshoot basic technical issues, and maintain volunteer records. The role emphasizes clear communication, patience, and a friendly, servant-hearted approach to help volunteers move from interest to active service.

Qualifications

• High School Diploma or equivalent required.
• Strong verbal communication skills and patience when guiding volunteers.
• Comfort with technology and willingness to learn the Ministry Platform system.

Responsabilités

• Special Event Support (Variable Hours): assist with servant sign-up coordination for church events.
• Phone & Email Communication: handle servant inquiries, background checks, and scheduling.
• Technical Assistance for Servants: login support, sign-up guidance, and issue resolution for the Ministry Platform.
• Serving Requirements Support: track Life Track completion and connect servants with ministry leaders.
• General Administrative Support: maintain records and cover duties during PTO or busy periods.

Connaissances

Verbal communication

Patient & friendly demeanor

Technology comfort

Organizational skills

Multitasking

Team player

Servant-hearted

Conflict resolution

Flexible schedule

Physical capability 30-60lbs

Home church requirement

Formation

High School Diploma or equivalent

Outils

Ministry Platform

Description du poste

The Ministry Support Associate provides direct support to the Ministry Support Coordinator by assisting with special events, communicating with servants via phone and email, troubleshooting technical issues, and guiding congregants through serving requirements. This role serves as the first line of support for volunteers, ensuring they have a positive experience from initial interest to actively serving

Key Responsibilities

1. Special Event Support (Variable Hours)

• Assist with servant sign-up coordination for church-wide events (The Peak, Love Bomb, Easter, VBS, Freedom Celebration, Fall Festival, Thanksgiving Pickup Party, and Toy Shop, etc.)

• Monitor sign-up responses and follow up with prospective servants

• Send reminders to servants regarding upcoming event shifts

• Support event-day logistics as needed (check-in and assignments)

• Communicate event details clearly to servants (times, locations, dress code, parking)

2. Phone & Email Communication (Primary Focus)

• Phone Calls: Reach out to servants regarding:

• Missing or incomplete background checks

• Expired certifications or Life Track requirements

• Event confirmation and scheduling

• Following up on unanswered emails

• General servant inquiries and questions

• Email Communication:

• Send introductory emails to new servants

• Follow up on pending applications

• Relay policy updates and serving reminders

• Coordinate schedule changes with servants and ministry leaders

3. Technical Assistance for Servants

• Assist servants with logging into the Ministry Platform portal

• Guide users through the sign-up process for events

• Troubleshoot common login issues (duplicates, creating an account, helpdesk forms.)

• Help servants navigate their servant profiles and update contact information

• Assist with submitting background check requests and tracking status

• Escalate unresolved technical issues to the Ministry Support Coordinator

• Respond to questions about serving requirements and next steps

4. Serving Requirements Support

• Help new servants understand Life Track completion requirements

• Track individual servant progress toward meeting all serving requirements

• Follow up with servants who have incomplete applications

• Connect servants with the appropriate ministry leaders for interviews

• Maintain tracking notes on servant progress and communicate status updates to the Coordinator

5. General Administrative Support

• Assist with quarterly roster update requests to ministry leaders

• Help maintain organized records and filing (digital and physical)

• Cover basic Coordinator duties during PTO or high-volume periods

Qualifications

• High School Diploma or equivalent

• Strong verbal communication skills comfortable making and receiving phone calls

• Patient and friendly demeanor ability to guide volunteers through technical steps

• Comfort with technology and willingness to learn the Ministry Platform system

• Organizational skills with attention to detail

• Ability to multitask and prioritize in a busy environment

• Team player with initiative

• Servant-hearted genuinely enjoys helping others

• Strong conflict resolution skills

• Flexible schedule (holiday availably expected)

• Requires physical capabilities including lifting 30-60lbs, standing and walking for long periods

• Must call Calvary Church their home church and attend one in-person weekend shift per weekend.

Key Differences from Full-Time Coordinator Role

This part-time assistant role focuses on direct servant support and communication rather than:

• Database system administration

• Policy development

• Board reporting

• Financial management

• Strategic planning for events

The Assistant operates under the direction of the Ministry Support Coordinator, handling the tactical, people-facing tasks that keep servants engaged and compliant.