Mining Customer Sales Support Specialist

Sandvik Mining is seeking a; United States; Remote; USD 64,000 - 73,000; Full time

Benefits offered by this job

Pension plan with matching

Health, dental, life and disability

Job summary

Sandvik AB is seeking a Customer Sales Support Representative to be a key contact for customers throughout the sales and order process. You will respond to inquiries, prepare quotes, coordinate orders and deliveries, and help ensure timely, reliable support.

Collaborating with sales, logistics, operations and technical teams, you will contribute to customer loyalty, support sales targets and keep mining operations moving.

Qualifications

• Post-secondary education, preferably in a Business-related field.
• Minimum of two years relevant experience.
• Bilingual English and French is considered an asset.
• Proven customer service and sales experience is preferred.
• Knowledge of the mining industry would be an asset.
• Strong oral and written communication and interpersonal skills.
• Familiar with parts manuals.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible working hours.

Responsibilities

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or e-mail including quotes, orders, unit downs, return requests, shipping and pricing issues.
• Process weekly back-order reports: review, expedite and send to customer.
• Communicate customer needs to other departments.
• Maintain knowledge of products and their functions for customers.
• Ensure activities align with Sandvik's values and policies.
• Arrange shipment/transport of equipment/materials.
• Receive incoming goods and provide logistics support as required.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Bilingual English/French

Education

Post-secondary education in business

Tools

Parts manuals

Job description

Sandvik AB is seeking a Customer Sales Support Representative to be a key contact for customers throughout the sales and order process. You will respond to inquiries, prepare quotes, coordinate orders and deliveries, and help ensure timely, reliable support.

Collaborating with sales, logistics, operations and technical teams, you will contribute to customer loyalty, support sales targets and keep mining operations moving.