Customer Sales Support Representative

Sandvik Mining is seeking a; United States; Remote; USD 64,000 - 73,000; Full time

Benefits offered by this job

Pension plan with matching

Health, dental, life and disability

Job summary

Sandvik AB is seeking a Customer Sales Support Representative to be a key contact for customers throughout the sales and order process. You will respond to inquiries, prepare quotes, coordinate orders and deliveries, and help ensure timely, reliable support.

Collaborating with sales, logistics, operations and technical teams, you will contribute to customer loyalty, support sales targets and keep mining operations moving.

Qualifications

• Post-secondary education, preferably in a Business-related field.
• Minimum of two years relevant experience.
• Bilingual English and French is considered an asset.
• Proven customer service and sales experience is preferred.
• Knowledge of the mining industry would be an asset.
• Strong oral and written communication and interpersonal skills.
• Familiar with parts manuals.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible working hours.

Responsibilities

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or e-mail including quotes, orders, unit downs, return requests, shipping and pricing issues.
• Process weekly back-order reports: review, expedite and send to customer.
• Communicate customer needs to other departments.
• Maintain knowledge of products and their functions for customers.
• Ensure activities align with Sandvik's values and policies.
• Arrange shipment/transport of equipment/materials.
• Receive incoming goods and provide logistics support as required.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Bilingual English/French

Education

Post-secondary education in business

Tools

Parts manuals

Job description

Are you a customer-focused professional with mining industry knowledge who enjoys solving problems, coordinating orders and building strong relationships? This is an opportunity to join a global mining technology leader where your work will directly support our customers and sales teams.

As a Customer Sales Support Representative, you will be a key point of contact for customers throughout the sales and order process. You will respond to inquiries, prepare quotes, coordinate orders and deliveries, resolve concerns and help ensure every customer receives timely, reliable support.

You will work with sales, logistics, operations and technical teams in a fast-paced environment where attention to detail, clear communication and follow-through matter. Your contribution will help strengthen customer loyalty, support sales targets and keep mining operations moving.

At Sandvik, you will join a collaborative global organization that values performance, development and new ideas. If you are ready to grow your career, make a visible impact and deliver the exceptional service our customers rely on,

What you will be doing

• Monitor and process incoming customer orders
• Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues
• Process weekly back-order reports: review, expedite as required and send to customer
• Knowledge of your customer needs and communicate to other departments
• Maintaining working knowledge of products and their functions for your customers
• Ensuring all activities are carried out in accordance with Sandvik's core values and current policies and procedures
• Arranging for the shipment/transport of equipment/materials
• Receipt of incoming goods and associated logistic support where required
• Other duties as assigned

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

• Post-secondary education, preferably in a Business-related field
• Minimum of two (2) years relevant experience
• Bilingual in both English and French considered an asset
• Proven customer service and sales experience is preferred
• Knowledge of the mining industry would be an asset
• Strong oral/written communication and interpersonal skills
• Knowledge of processes, tools and techniques for selling goods and services
• Familiar with parts manuals
• Ability to multitask in a fast-paced environment
• Ability to work flexible working hours

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.
• The salary range for this position is [$64,480.00]-[$72,540.00] , with the final offer determined by the candidate's experience, qualifications, skills, internal equity, and applicable local market conditions.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [e-mail] Opens in new window for more information.