Mining Account Manager – Field Growth & Solutions

Komatsu; Mojave (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

Komatsu is seeking a customer-focused Account Manager to support established mining customers throughout Southern California in the Mojave region. This role is responsible for developing strong customer relationships, identifying equipment, parts, and service opportunities, and serving as the primary liaison between customers and internal support teams.

The Account Manager will oversee key mining accounts, including large surface mining operations, while partnering closely with service, parts,

Qualifications

• 3-5 years in Account Management, Sales, Project Management, and/or Product Management in OEM/mining environments with extensive customer interaction.
• Experience establishing alliances or partnerships, building client bases, achieving sales goals, working in teams, cross-functional collaboration, contract negotiation, and executing change.

Responsibilities

• Manage and grow relationships with assigned mining and construction customers.
• Promote and sell Komatsu equipment, parts, service solutions, and customer support programs.
• Serve as the primary point of contact for strategic customer accounts.
• Collaborate with Service Managers, Product Support teams, and Technical Specialists to deliver customer solutions.
• Oversee warranty-related issues, product concerns, returns, and service coordination.
• Identify opportunities to expand equipment, parts, and service business within existing accounts.
• Conduct regular customer site visits and maintain a strong field presence.
• Provide customer feedback and market intelligence to internal stakeholders.
• Support customers through equipment deliveries, fleet lifecycle planning, and ongoing operational needs.
• Assist in resolving customer concerns and objections through value-based selling and relationship management.
• Partner with mining subject matter experts and leadership to support large shovel and surface mining operations when needed.

Skills

Verbal communication

Written communication

MS Office

SalesForce.com

Project management tools

Presentation tools

Business acumen

Interpersonal skills

Team coordination

Analytical thinking

Tools

MS Office Suite

SalesForce.com

Project management software

Job description

Komatsu is seeking a customer-focused Account Manager to support established mining customers throughout Southern California in the Mojave region. This role is responsible for developing strong customer relationships, identifying equipment, parts, and service opportunities, and serving as the primary liaison between customers and internal support teams.

The Account Manager will oversee key mining accounts, including large surface mining operations, while partnering closely with service, parts,