Strategic Mining Accounts Manager

Komatsu America Corp.; Mojave (CA); On-site; USD 90,000 - 115,000; Full time

Job summary

Komatsu America Corp. seeks a customer-focused Account Manager to support major mining customers throughout Southern California in the Mojave region.

You will develop strong relationships, identify equipment, parts, and service opportunities, and serve as the primary liaison between customers and internal teams. The role requires a technical aptitude, consultative sales skills, and the ability to build long-term partnerships in mining or heavy equipment.

Qualifications

• 3-5 years in Account Management, Sales, Project Management, and/or Product Management in OEM and mining environments with extensive customer interaction.
• Experience in alliances/partnerships, client base growth, sales goals, and cross-functional collaboration.
• Contract negotiation, change management without direct authority, and business planning experience.

Responsibilities

• Manage and grow relationships with assigned mining and construction customers.
• Promote and sell Komatsu equipment, parts, service solutions, and customer support programs.
• Serve as the primary point of contact for strategic customer accounts.
• Collaborate with Service Managers, Product Support teams, and Technical Specialists to deliver customer solutions.
• Oversee warranty-related issues, product concerns, returns, and service coordination.
• Identify opportunities to expand equipment, parts, and service business within existing accounts.
• Conduct regular customer site visits and maintain a strong field presence.
• Provide customer feedback and market intelligence to internal stakeholders.
• Support customers through equipment deliveries, fleet lifecycle planning, and ongoing operational needs.
• Assist in resolving customer concerns and objections through value-based selling and relationship management.
• Partner with mining subject matter experts and leadership to support large shovel and surface mining operations when needed.

Skills

MS Office

Verbal communication

Written communication

Cross-functional collaboration

Problem solving

SalesForce.com

Project Management tools

Presentation tools

Tools

SalesForce.com

Project Management tools

Presentation tools

Job description

Komatsu America Corp. seeks a customer-focused Account Manager to support major mining customers throughout Southern California in the Mojave region.

You will develop strong relationships, identify equipment, parts, and service opportunities, and serve as the primary liaison between customers and internal teams. The role requires a technical aptitude, consultative sales skills, and the ability to build long-term partnerships in mining or heavy equipment.