Minibar Revenue & Guest Experience Coordinator

MGM Resorts International; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Wellness programs

Discounts at hotel/partners

Free meals

Free parking

Health & income protection

Professional development & volunteerOp

Job summary

The Cosmopolitan at MGM Resorts International in Las Vegas is seeking a Mini Bar Coordinator to drive revenue and ensure accurate minibar operations. You’ll manage charges, settlements, and guest folios while assisting the accounting team and maintaining detailed Excel records.

Ideal candidates bring 6+ months of customer service experience, basic auditing or accounting exposure, and a high school diploma. Must be 21 or older, with wellness and dining discounts as part of the perks.

Qualifications

• 6+ months of prior customer service experience.
• Auditing systems or accounting experience is a plus.
• High School Diploma or GED.
• Must be 21 years of age or older.

Responsibilities

• Review charges/credits in the Minibar Suspense/Dispute accounts.
• Move credits/charges to the correct guest folio.
• Settle guest accounts accordingly and in a timely manner.
• Create and update Excel Spreadsheets.
• Research variances to ensure charges are posted correctly.
• Research all guest disputes.
• Work closely with the accounting team.
• Perform weekly money transfers.
• Answer telephones and respond to general inquiries.
• Direct work orders and guest requests pertaining to the Minibar.
• General office and paper filing.
• Interact with peers.

Skills

Customer service experience

Auditing systems

Accounting experience

Education

High School Diploma or GED

Job description

The Cosmopolitan at MGM Resorts International in Las Vegas is seeking a Mini Bar Coordinator to drive revenue and ensure accurate minibar operations. You’ll manage charges, settlements, and guest folios while assisting the accounting team and maintaining detailed Excel records.

Ideal candidates bring 6+ months of customer service experience, basic auditing or accounting exposure, and a high school diploma. Must be 21 or older, with wellness and dining discounts as part of the perks.