Minibar Attendant

Ennismore; West Hollywood (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and innovative hospitality team as a minibar attendant, where you'll ensure guests have an exceptional experience. This role involves restocking minibars, maintaining cleanliness, and managing inventory while providing outstanding customer service. You will thrive in a dynamic environment, contributing to the unique culture of a forward-thinking company. If you have a passion for hospitality and enjoy engaging with guests, this opportunity is perfect for you. Embrace the chance to work in a lively atmosphere where your contributions make a significant impact.

Qualifications

• 1 year of customer service experience, preferably in hospitality.
• Proficient in Microsoft Office and able to type 35 wpm.

Responsibilities

• Restock and maintain cleanliness of in-room minibars.
• Charge guests for consumed items and track inventory.
• Communicate effectively with housekeeping and front desk.

Skills

Customer Service

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Opera Software

Tools

Opera

Microsoft Office Suite

Job description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

Job Description

The minibar attendant position entails the proper restocking of in-room minibar product inventories, charging guests for product consumed, and sustaining the cleanliness and maintenance of equipment and product.

Qualifications

• Obtains proper information and reports from Opera, as indicated during your training period.
• Insure the minibar cart is properly re-stocked to proper level of capacity to avoid over loading.
• Enters the guest room and takes consumed items inventory.
• Charges guest for items consumed using the telephone and dialing the appropriate extension.
• Ensures proper re-stocking, dusting, cleaning and maintenance of minibars.
• Ensures all in-room minibars are inspected, specially checked out rooms and expected arrivals.
• Keeps track of stayover rooms and inspects them at least every other day, according to consumption.
• Ensures minibars are in good repairs, cleaned and organized.
• Responsible to maintain minibar product not expired or damage, takes out inventory items within 2 weeks from expiration date and brings them to the cage assigned for items close to be expired.
• Maintains minibar store room clean and organize a daily basis.
• Insures product rotation by using the FIFO method
• Ensures all rooms are inspected during the day, including stayovers.
• Refills minibar cart, sweeps the storeroom floors and brings the trash to the recycle bins daily.
• Sends end of day report via email to the Front Desk and Food and Beverage department and prints 2 consumption reports, one for accounting and one for guest services.
• Properly file Communicates work sheets by date and at the end of the month need to be store in P2 for additional 3 months.
• Needs to effectively communicate with Housekeeping Management, about all issues, concerns or product needs.
• Performs additional duties as requested by Manager or Supervisor.
• Communicates well with Front Desk, and Housekeeping.
• Is responsible to follow-up with guest disputed charges to avoid minibar loss revenues.

EXPERIENCE:

• At least 1 year of experience in customer service in minibar attendant

• Prior hospitality experience preferred

• Must be proficient in Microsoft Word, Excel, PowerPoint, and Outlook with ability to type 35 wpm.

• Experience in Opera helpful.

• Must be flexible schedule and able to work days, evenings, weekends, and holidays.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

• Able to sit and work at a computer keyboard for extended periods of time.

• Able to stoop, kneel, bend at the waist and reach on a daily basis.

• Able to lift and move up to 100 pounds occasionally.

• Regular and on-time attendance is critical.

Pay wage: $22.50 per hour

Additional Information

Assimilate into Ennismore’s culture through understanding, supporting, and participating in all Ennismore elements. Demonstrate working knowledge of the service standards. Regular attendance in conformance with the standards, which may be established by Ennismore from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

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