Mini Bar Attendant

Sunset Marquis Hotel; West Hollywood (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team at a prestigious hotel where you will play a crucial role in enhancing guest experiences as a Minibar Attendant. This position offers the opportunity to develop your skills in a fast-paced environment while ensuring that guests enjoy a well-stocked minibar. You'll be responsible for maintaining high standards of service, cleanliness, and organization. With a focus on customer satisfaction, you'll thrive in a supportive atmosphere that values your contributions. If you're passionate about hospitality and eager to grow in the industry, this role is perfect for you!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Complimentary Parking

Employee Meals

Paid Time Off

Tuition Reimbursement

Wellness Program

Qualifications

• High school diploma or GED required; hospitality experience preferred.
• Luxury hotel experience and FORBES standards knowledge are a plus.

Responsibilities

• Maintain and replenish guest room minibars with attention to detail.
• Provide friendly and efficient service to enhance guest experience.

Skills

Organizational Skills

Communication Skills

Customer Service

Problem Solving

Multitasking

Education

High School Diploma or GED

2-3 Years Related Experience

Tools

Oracle Cloud

Micros POS

Job description

Description

The Sunset Marquis is a four-diamond hotel located in West Hollywood and includes Cavatina restaurant, Bar 1200, and SPA. We offer competitive benefits which include medical, dental, vision, 401(k), life insurance, complimentary onsite parking or monthly metro pass, employee meals, PTO (vacation, sick, holiday), on-the-job training, growth opportunities, discount room rates to staff, tuition reimbursement, wellness program, and more.

Are you ready to join the Sunset Marquis family? Click below to apply!

Job Summary

The Minibar Attendant is responsible for replenishing and maintaining guest room minibars. Responsible for providing friendly, courteous, prompt, and efficient service to all guests, while creating a memorable Minibar experience.

Essential Duties and Responsibilities include:

• Approach all encounters with guests and employees in an attentive, friendly, courteous, and professional manner.

• Consistently check, restock, and maintain proper par levels and presentation of all minibar items in guest rooms, paying close attention to damaged and/or expired items.

• Adhere to FIFO (first in first out) rotation of minibar items.

• Ensure cleanliness, sanitation, and functionality of minibar equipment (sensor refrigerator and sensor tray) and assigned service cart. Report any malfunctions and/or damages to IRD Manager.

• Adhere to SmartCube procedures and report any malfunctions of device or system to IRD Manager.

• Inform management of any situations where a guest may express concern or dissatisfaction.

Must be able to cross-train in other IRD/F&B related areas.

Requirements

Competencies includes:

• Displays a high level of professional integrity and ethical conduct.

• Maintain calmness and composure under high levels of pressure.

• Adapt to frequent change, fast paced environment, delays, or unexpected events.

• Identifies and resolves problems in a timely manner.

• Demonstrates strong organizational and communication skills.

• Ability to multitask and uses time efficiently and effectively.

• Displays outstanding attendance.

Essential Skills, Experience, and Education include:

• High school diploma or general education degree (GED); or 2-3 year related experience; or equivalent combination of education and hospitality experience.

• Luxury hotel/fine dining experience is a plus.

• FORBES standards is a plus.

• High volume, fast-paced experience preferred.

• Oracle Cloud experience is a plus.

• Micros POS experience is a plus.

• Food Handlers card is required.

• Training for Intervention Procedures (TIPS) Certification is required.

• Responsible Beverage Service (RBS) certification is required.

• Proficient in English- verbal and written.

• Must have flexible work availability- all shifts, weekdays, weekends, and holidays.

Physical Requirements include:

• Must be able to occasionally lift and/or move up to 25 pounds.