Minibar Attendant

Highgate Hotels, LP; Miami Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An innovative hospitality management company is seeking a Mini Bar Attendant to join their team. This role is vital for maintaining guest satisfaction by ensuring mini bars are well-stocked and clean. The ideal candidate will possess excellent customer service skills and a friendly demeanor, contributing to a welcoming atmosphere for guests. Responsibilities include inventory management, sanitation, and effective communication with guests and staff. Join a dynamic team committed to delivering exceptional service in a vibrant hotel environment.

Qualifications

• Effective communication with guests and staff in a friendly manner.
• Ability to multitask and prioritize tasks efficiently.

Responsibilities

• Maintain inventory levels in guest room mini bars for guest satisfaction.
• Clean and ensure sanitation of mini bars inside and outside.
• Handle guest complaints and communicate needs to management.

Skills

Customer Service

Communication Skills

Multitasking

Attention to Detail

Education

High School Diploma

Job description

Minibar Attendant

Requisition ID

2025-64305

Category

Housekeeping

Job Location

US-FL-Miami Beach

Property

the goodtime hotel

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

the goodtime hotel is a newly developed mixed-use project designed Morris Adjmi and Ken Fulk offering over 45,000 SF of ground floor and retail opportunities in the heart of Miami Beach. The modern, expansive storefronts can accommodate configurations ranging from 500 to 5,000+ SF of purpose-built retail space with frontages along Washington Ave., 6th St. and 7th St. - providing unparalleled branding exposure to the millions of tourists who visit Miami each year.

Overview

The Mini Bar Attendant has overall responsibility for maintaining proper levels of inventory in guest room Mini Bars to ensure guest satisfaction, and properly storing and securing all Mini Bar inventory and supplies at all times.

Responsibilities

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Maintain complete knowledge of guest room layout, locations, and room numbers/names.
• Check on usage/consumption of the product and restock accordingly.
• Charge for consumption of product according to hotel policy.
• Ensure sanitation levels.
• Clean mini bars inside and outside.
• Communicate guest needs to proper department.
• Handle guest's complaints and communicate to management.
• Ensure overall guest satisfaction.

Qualifications

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.