Mine Site Support & Equipment Reliability Lead

Careermine; Negaunee Township (MI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Full benefits package

Career growth opportunities

Competitive compensation

Stability and reputation

Job summary

Road Machinery & Supplies Co. seeks a Mining Support Manager for its Negaunee, MI location to serve as the primary contact for mine sites, overseeing day-to-day customer support, equipment uptime, and service needs.

You will coordinate with mine operations, lead reliability initiatives, and support parts and warranties. The ideal candidate has a technical background, strong communication skills, and proven ability to manage relationships with mine personnel and RMS OEMs.

Qualifications

• 2+ years of experience in mining equipment or heavy machinery support.
• Familiarity with mine operations and planning processes.
• Excellent interpersonal and communication skills; ability to build rapport with a wide range of mine personnel.
• Good computer skills and system knowledge.
• Strong problem-solving, organizational, and leadership skills.

Responsibilities

• Build and maintain meaningful and sustainable relationships with mine operations, maintenance personnel, and key stakeholders.
• Serve as the go-to resource that the mine depends on for equipment needs, support, and strategy.
• Identify and drive actions to achieve superior equipment availabilities.
• Lead monthly customer action log reviews and meetings.
• Attend and contribute to daily/weekly mine site meetings.
• Serve as the on-site authority to direct RMS priorities.
• Drive equipment reliability efforts, including root cause and failure analysis processes.
• Support warranty administration and recovery processes in coordination with RMS teams.
• Maintain relationships with RMS OEMs on all relevant levels.
• Interface with mine planners and assist with parts and component forecasting.
• Coordinate customer training requests.
• Assist with GET/RDT inspections.
• Other responsibilities as defined by management.

Skills

Mining equipment knowledge

Communication skills

Leadership

Safety mindset

Problem solving

Education

2-year technical degree preferred

Job description

Road Machinery & Supplies Co. seeks a Mining Support Manager for its Negaunee, MI location to serve as the primary contact for mine sites, overseeing day-to-day customer support, equipment uptime, and service needs.

You will coordinate with mine operations, lead reliability initiatives, and support parts and warranties. The ideal candidate has a technical background, strong communication skills, and proven ability to manage relationships with mine personnel and RMS OEMs.