Millwork Customer Service & Orders Specialist

ALLIANCE DOOR PRODUCTS; Sumner (WA); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision + HSA

Retirement plan

Paid holidays and PTO

Paid bereavement leave

Job summary

Alliance Door Products in Sumner, WA is seeking a Customer Service Representative II to serve as the primary contact for customers, handle inquiries, quotes, orders and RMAs, and support order tracking. This full-time role offers a weekday schedule, competitive hourly pay with benefits, and opportunities for growth within a stable, team-oriented company that values accuracy and customer satisfaction.

The position also involves collaboration with outside sales, reviewing order details for

Qualifications

• 5+ years of customer service experience in an office setting.
• 3+ years in millwork, building materials, or related industry.
• Strong attention to detail and ability to manage multiple priorities.
• Clear, professional communication skills (written and verbal).
• Experience with CRM systems and order processing tools.
• Ability to problem-solve independently in a fast-paced environment.

Responsibilities

• Serve as a primary point of contact for customers, handling inquiries, orders, and issue resolution.
• Prepare quotes, process orders, and manage RMAs, backorders, and order tracking.
• Partner closely with outside sales and internal teams to ensure smooth order fulfillment.
• Review and verify order details before submission to ensure accuracy.
• Maintain and manage open orders, updating ship dates and communicating changes.
• Provide product guidance and support across residential door and millwork offerings.
• Contribute to a collaborative team environment and share knowledge with peers.

Skills

Customer service

Millwork industry knowledge

Attention to detail

Communication skills

CRM systems

Order processing

Problem solving

Tools

CRM software

Order processing tools

Job description

Alliance Door Products in Sumner, WA is seeking a Customer Service Representative II to serve as the primary contact for customers, handle inquiries, quotes, orders and RMAs, and support order tracking. This full-time role offers a weekday schedule, competitive hourly pay with benefits, and opportunities for growth within a stable, team-oriented company that values accuracy and customer satisfaction.

The position also involves collaboration with outside sales, reviewing order details for