Military Service Coordinator

Veterans Benefits Administration; San Antonio (TX); On-site; USD 76,000 - 99,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Veterans Benefits Administration, Department of Veterans Affairs, is seeking a Military Service Coordinator (MSC) within the Pre-Discharge Program Team at a VARO. You will serve as a case manager in the Integrated Disability Evaluation System, coordinating transition briefings and benefits explanations for service members.

The role requires strong liaison skills, data gathering for claims, and the ability to work with community partners.

Qualifications

• Education must be accredited by an accrediting institution recognized by the U.S. Department of Education.
• If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
• All education claimed by applicants will be verified upon appointment.

Responsibilities

• Conduct comprehensive transition assistance briefings to service members.
• Liaise with Military command structures to schedule transition briefings.
• Explain benefits programs and entitlement criteria; conduct interviews and gather evidence for claims.
• Review Service Treatment records to ensure disabilities are included on VA claim forms.
• Maintain rapport with Veterans service organizations and VARO staff.
• Exercise professional judgment in applying laws and procedures for accurate information.

Job description

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

This position is located in a Department of Veterans Affairs Regional Office (VARO), Pre-Discharge Program Team. The Military Services Coordinator (MSC) is an integral part of the Pre-Discharge Program Team that serves as a case manager in the Integrated Disability Evaluation System at military facilities.

Key Responsibilities

Specific duties include: Conduct comprehensive transition assistance briefings to large groups of service members using a wide range of briefing techniques and communication skills Perform liaison activities with Military command structures to properly schedule and conduct transition briefings Explains benefits programs and entitlement criteria, conducts interviews, identifies issues, gathers relevant evidence, & inputs data necessary to properly develop claims Conducts thorough Service Treatment records reviews to ensure appropriate disabilities are included on VA claim forms Serves as intake specialist ensuring compensation and pension claims are received, established, exams ordered, developed and properly routed for processing Maintain excellent rapport with community partners, Veterans service organizations, peers, VARO staff and the Veterans in the community Demonstrates ability to work independently, adjust to changing work schedules and locations and to handle differences in opinions in a businesslike fashion Maintain professional, positive and helpful relationships with customers by exercising tact, diplomacy and cooperation with all VBA partners Consistently and conscientiously exercise sound and equitable judgement in applying stated laws, regulations, policies and procedures to ensure dissemination of accurate information Use office automation software such a word processing, presentation software and spreadsheet programs to create reports, presentations and similar documents Work Schedule: Full time, Monday - Friday, 7:30 am - 4:00 pm Compressed/Flexible: Available, at the manager's discretion Telework: Yes - This position is eligible for situational (ad hoc) telework only.

The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Military Service Coordinator; PD39669A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements & Education

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $75776 – $98514/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-26.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.