Military Personnel Services Specialist

Patriot-Enterprises-LL; Fort Bliss (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Patriot Enterprises LLC in Fort Bliss, TX seeks a Military Personnel Specialist to provide exemplary customer service to active duty members, families, civilians, and contractors, assist with eligibility determinations, and process applications.

Responsibilities include generating documents with MS Office, applying SOP procedures, managing required suspense for reports, and serving as an alternate ID card operator handling cards and entitlements; US citizenship and background check required.

Qualifications

• Support service/customer service experience
• Military background/familiarity preferred

Responsibilities

• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools including Word, Excel and PowerPoint
• Selects appropriate methods from a wide variety of procedures or interprets SOP guides, handling personnel processing tasks such as IPPS-A, Soldier Readiness Processing, and related duties
• Track and meet required suspense for products, reports, and deliverables
• Recognized problems are referred to others and escalated as needed.

Skills

Customer service

Military familiarity

Job description

Patriot Enterprises LLC in Fort Bliss, TX seeks a Military Personnel Specialist to provide exemplary customer service to active duty members, families, civilians, and contractors, assist with eligibility determinations, and process applications.

Responsibilities include generating documents with MS Office, applying SOP procedures, managing required suspense for reports, and serving as an alternate ID card operator handling cards and entitlements; US citizenship and background check required.