Military Personnel Specialist - Fort Carson

Patriot-Enterprises-LL; Fort Carson (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

Patriot-Enterprises-LL in Fort Carson is seeking a Military Personnel Specialist to provide exceptional service to armed forces members, families, civilians, and contractors. You will assist customers, advise eligibility requirements, and process applications to determine eligibility.

You will also handle MS Office tasks, apply SOPs for personnel actions, track required suspenses, and serve as an alternate ID card operator, including CAC issuance-related duties.

Qualifications

• Support service/customer service experience
• Military background/familiarity preferred

Responsibilities

• Provide customer service to military members, families, civilians, and contractors, and determine eligibility.
• Prepare MS Office documents using Word, Excel, and PowerPoint.
• Follow SOPs to process personnel actions and IPPS-A related tasks.
• Track suspenses for products, reports, and deliverables.
• Assist as alternate ID card operator, issuing CAC and related documents.

Skills

Customer service

Military familiarity

Job description

FLSA Class: SCA FTE

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools including word, Excel and PowerPoint
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training.
• Track and meet required suspense for products, reports, and deliverables
• Recognized problems are referred to others.
• Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements

QUALIFICATIONS / EDUCATION / SKILLS:

• Support service/customer service experience
• Military background/familiarity preferred

MISCELLANEOUS:

U.S. Citizen required. Must pass an extensive background investigation

Military Personnel Specialist

Our Equal Employment Opportunity Policy:

Patriot Enterprises is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.