Military Personnel Specialist - Fort Carson

Patriot Enterprises LLC; Fort Carson (CO); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Patriot Enterprises LLC seeks a Military Personnel Specialist to provide excellent customer service to service members, their families, civilians, and contractors. You will advise on eligibility requirements, process applications, and determine eligibility; provide products using MS Office tools such as Word, Excel, and PowerPoint.

You will follow SOP guidelines, handle personnel processing tasks (IPPS-A, personnel files, transitions, casualty assistance), track suspense dates, refer problems,

Formación

• Support service/customer service experience
• Military background/familiarity preferred

Responsabilidades

• Provide exceptional customer service to service members, families, civilians, and contractors.
• Explain eligibility requirements and process applications to determine eligibility.
• Deliver documents using MS Office tools (Word, Excel, PowerPoint).
• Follow SOPs and SOP-related guides for personnel processing (IPPS-A, files, transitions).
• Track suspense dates for products, reports, and deliverables; refer problems as needed.
• Perform as an alternate ID card operator issuing IDs and related documents.

Conocimientos

Customer service

Military background

Descripción del empleo

FLSA Class: SCA FTE

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools including word, Excel and PowerPoint
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training.
• Track and meet required suspense for products, reports, and deliverables
• Recognized problems are referred to others.
• Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements

QUALIFICATIONS / EDUCATION / SKILLS:

• Support service/customer service experience
• Military background/familiarity preferred

MISCELLANEOUS:

U.S. Citizen required. Must pass an extensive background investigation

Military Personnel Specialist

Our Equal Employment Opportunity Policy:

Patriot Enterprises is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.