Military Family Resource Coordinator

Maximus; Augusta (ME); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings plan with公司匹

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Maximus is seeking a Community Resource Coordinator to oversee family and community support programs across the SOF enterprise. The role emphasizes strategic planning, service integration, and liaison activities with internal and external agencies to strengthen resilience for Service members and families.

Candidates must have a bachelor’s degree and 3+ years of experience, with training in peer support counseling and suicide prevention.

Qualifications

• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Possess a bachelor’s degree in education, human/social services, or a related field; or four years of experience, including volunteer experience, in social service education, work/family life consultation, or coordination services.
• Have, or be willing to complete, specialized training in peer support counseling, community resources and referrals, and suicide prevention.
• Maintain knowledge of best practices and developments in peer support counseling and suicide prevention, and remain current on DoW, Service, and community-sponsored resources that promote the well‑being of Service members and their families.

Responsibilities

• Collaborate with project staff, client office personnel, and community agencies to address and resolve project-related issues effectively.
• Deliver public speaking sessions and educational programs to community agencies and local office staff. - Engage actively in community health fairs and conduct group presentations aligned with the project's promotion.
• Report concerns, problems, and issues to the Leadership promptly.
• Supervise and oversee the activities of Outreach Client Service Representatives.
• Maintain a professional demeanor representing the organization and advocating for the program.
• Distribute program materials to diverse community groups.
• Exceed established performance objectives while ensuring compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees.
• Adhere strictly to all company policies, procedures, and mandated training.
• Peer Support and Counseling Networks: Organize and oversee peer support networks for assigned commands; recruit active duty and family member peer support counselors; and ensure counselors are vetted and trained in accordance with USSOCOM CRC standards.
• Program Assessment and Reporting: Collect, document, and report program/service needs, activity data, and evaluation results to support formative and outcome evaluations of peer support and community-based programs.
• Data Collection: Collect original and secondary-source data to support program assessments, including information from focus groups, unit meetings, POTFF Family Resilience Program evaluations, and trend information from POTFF psychologists, chaplains, ombudsmen, or Family Readiness Group staff.
• Command Support: Support commands at multiple levels and locations; serve as the Commander’s liaison for community and family support matters; and communicate on behalf of the Command using approved and vetted media or social media.
• Needs-Based Programming: Develop programming tailored to specific demographic groups, geographic locations, and identified community needs.
• Resource Expertise: Maintain extensive knowledge of DoW resources, including Military OneSource, Military Family Life Counselors, Personal Financial Counselors, and the Military Crisis Line.
• Coordination and Outreach: Lead or support CRC official processes, functions, and networking opportunities for supported populations, including family orientation, information, outreach, referrals, deployment preparation, reintegration, decompression, and family relational enhancement activities.
• Service Member and Family Programs: Conduct or contribute to single Service member enhancement activities and unit-level career transition programs for military members and spouses.
• Resilience and Behavioral Health Awareness: Conduct or contribute to Social and Family and Psychological Program implementation, including suicide prevention and cognitive agility training. Maintain awareness of installation and local community behavioral health and resiliency resources, and support related education and communication efforts.
• Process Development: Assist with developing CRC standard operating procedures and service provision protocols.
• Emergency Preparedness: Maintain awareness of emergency response protocols.
• Documentation and Additional Duties: Document services in HP enterprise-wide platforms, such as HPDMS, as directed by USSOCOM Directive 10-12. Productivity expectations may vary based on client population, local mission requirements, or administrative tasking. Additional duties assigned by local leadership must be documented and approved through local POTFF leadership.

Education

Bachelor's degree in relevant field

Bachelor’s degree in education, human/social services, or related field

Job description

Maximus is seeking a Community Resource Coordinator to oversee family and community support programs across the SOF enterprise. The role emphasizes strategic planning, service integration, and liaison activities with internal and external agencies to strengthen resilience for Service members and families.

Candidates must have a bachelor’s degree and 3+ years of experience, with training in peer support counseling and suicide prevention.