Military Education Benefits Specialist

American Public University System, Inc.; United States; Remote; USD 42,000 - 63,000; Full time

Job summary

American Public University System operates online and serves military and veteran students. The Military Assistance Specialist I processes military tuition assistance forms, submits veteran benefits data to the VA, and handles civilian tuition assistance forms within service level goals.

Advise, counsel, and communicate information regarding benefits available to military and veteran students. Ensure compliance with VA/DoD regulations and FERPA, while supporting staff and improving department

Qualifications

• Two or more years’ experience in customer facing functions, preferably in a higher education setting.
• Basic knowledge of Veterans and Military education programs strongly desired.
• Proficiency in Microsoft Office suite is required.
• Ability to adapt to and solve problems in an ever-changing environment.
• Ability to interact with students and staff in a professional manner.

Responsibilities

• Assists with the processing of all military and veterans educational assistance programs to include: military and civilian tuition assistance, veterans benefits (all chapters), and APUS tuition benefits
• Maintains targeted Service Level Performance Goals as established by Military Assistance Management
• Advises and encourages student success and persistence via telephone and email communications within established deadlines
• Provides informational resources and counseling to military and veteran students regarding educational benefits to include military tuition assistance, veteran’s benefits, employer benefits, and federal financial aid
• Assists team members with prioritizing departmental work to be completed within established deadlines
• Certifies all chapters of VA benefits, report progress of veteran and military students
• Maintains communication with VA and military, and other 3rd party representatives
• Maintains awareness of compliance regulations and VA & DoD education policies in all aspects of processing student documentation
• Contributes to the continued improvement of the Military Assistance Department through active participation in meetings, training, and professional development opportunities
• Records student interactions and receipt of student documents
• Keeps supervisors and peers aware of project status and completion as well as notable trends in student observation and interaction, in order for supervisors to assess initiatives or changes to current processes as needed
• Other duties as presented, to support our staff and students

Skills

Customer facing

Communication skills

Problem solving

Attention to detail

Team player

Self-accountable

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

American Public University System operates online and serves military and veteran students. The Military Assistance Specialist I processes military tuition assistance forms, submits veteran benefits data to the VA, and handles civilian tuition assistance forms within service level goals.

Advise, counsel, and communicate information regarding benefits available to military and veteran students. Ensure compliance with VA/DoD regulations and FERPA, while supporting staff and improving department