Admissions Representative

American Public University System, Inc.; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

American Public University System, Inc. is seeking an Admissions Representative to guide prospective students through degree planning, enrollment options, and payment decisions.

You will consult on transfer credits, create action plans, and follow up to help applicants advance toward enrollment. You will use CRM tools to manage inquiries, respond promptly by phone or email, and collaborate with Financial Aid, Student Services, and Marketing to meet recruitment targets.

Qualifications

• 1–2 years of work experience in telemarketing, sales, service, online or higher education preferred
• Associates Degree required

Responsibilities

• Consults and advises potential students to discover goals and plan degree options, payment, transfer credits, and enrollment decisions
• Provides regular follow up via phone, email or other electronic means and makes admissions decisions
• Protects privacy of student accounts in compliance with FERPA
• Evaluates academic records and documents for admission to APU/AMU programs
• Demonstrates skill in using CRM and other admissions software
• Resolves routine and escalated concerns for potential students professionally and efficiently
• Maintains productive relationships with Financial Aid, Student Services, Marketing and other departments
• Meets or exceeds performance goals as determined by leadership

Skills

Telemarketing

Customer Service

Communication

Education

Associates Degree

Tools

CRM software

Job description

Admissions RepresentativeAmerican Public University/American Military University

Responsibilities

• Consults and advises potential students to jointly discover goals, advise toward solutions around degree planning, payment, transfer credit, and other enrollment decisions, and implement an action plan to support students in achieving identified goals
• Provides regular follow up to potential students in an efficient and timely manner either via telephone, email, or other electronic means. Makes educated admissions decisions regarding fulfillment of admission requirements and follow-up strategies
• Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act).
• Evaluates the academic records and documents of potential students for admission to APU/AMU programs.
• Demonstrates skill in using Customer Relationship Management (CRM) and other software applications used in Admissions.
• Resolves routine and escalated concerns with and on behalf of potential students in a professional, efficient manner.
• Maintains a productive working relationship with other University departments, such as Financial Aid, Fulfillment, Veteran and GI Bill assistance, Student Services and Marketing.
• Meets or exceeds performance goals and metrics as determined by department leadership.
• Keeps a professional appearance at all times.
• Adheres to assigned work schedule
• Follows campaigns and follow-up strategies for student recruitment and enrollment
• Performs other duties and assists with special projects as assigned by department leadership
• Per the US Department of Education Program Integrity Rules, postsecondary institutions that participate in the student financial assistance programs pursuant to Title IV of the Higher Education Act (HEA) are barred from providing incentive payments to any person or entity engaged in student recruiting and/or admissions activities.

Requirements

• 1-2 years of work experience in telemarketing, sales, service, online or higher education preferred
• Associates Degree required

About Us:

the company (the System) is accredited by the Higher Learning Commission (HLC) (www.hlcommission.org), an institutional accreditation agency recognized by the U.S. Department of Education. HLC accredits degree-granting institutions nationwide and is also recognized by the Council for Higher Education Accreditation. The System is comprised of American Military University, American Public University, Rasmussen University, and Hondros College of Nursing. The System is authorized by the West Virginia Higher Education Policy Commission and other appropriate agencies in the states where it has campuses. The System is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. the company, Inc., which operates the System, is a wholly owned subsidiary of American Public Education, Inc. the company, American Public University, and American Military University are not affiliated with American University or the U.S. Military.

It is the policy of the company (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. the company (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.