Military Education Benefits Specialist

AMU & APU; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

American Public University System (APUS) is seeking a Military Assistance Specialist I to process military and civilian tuition assistance forms, submit veteran benefits data to the VA, and advise military and veteran students on available educational benefits. You will ensure compliance with VA and DoD policies and FERPA standards while supporting the Military Assistance Department.

The role requires multitasking, strong communication, and teamwork to meet service level goals and assist

Qualifications

• Bachelor’s degree required.
• Two or more years in customer-facing roles, preferably in a higher education setting.
• Basic knowledge of Veterans and Military education programs.
• Proficiency with the Microsoft Office suite.

Responsibilities

• Process military and veterans educational assistance programs (military and civilian tuition assistance, veterans benefits, APUS tuition benefits).
• Maintain targeted service level performance goals as set by Military Assistance Management.
• Advise and counsel students via telephone and email to promote success and persistence.
• Provide information on benefits to military and veteran students, including military tuition assistance and federal financial aid.
• Assist team with prioritizing work to meet deadlines.
• Certify VA benefits chapters and report progress of veteran/military students.
• Maintain communication with VA and military and third-party reps.
• Ensure compliance with VA/DoD education policies in processing documentation.
• Support department improvement through meetings, training, and development.
• Record student interactions and document receipt of documents.
• Update supervisors on project status and trends to inform process changes.
• Perform other duties to support staff and students.

Skills

Problem solving

Professional communication

Policy knowledge

Multitasking

Learning agility

MS Office

Accountability

Analytical skills

Quality focus

Teamwork

Flexibility

Communication skills

Reliability

Process improvement

Education

Bachelor’s Degree

Tools

MS Office

Job description

American Public University System (APUS) is seeking a Military Assistance Specialist I to process military and civilian tuition assistance forms, submit veteran benefits data to the VA, and advise military and veteran students on available educational benefits. You will ensure compliance with VA and DoD policies and FERPA standards while supporting the Military Assistance Department.

The role requires multitasking, strong communication, and teamwork to meet service level goals and assist