IT Tier 2 Support Engineer

Insight Global; Alliance (NE); On-site; USD 65,000 - 90,000; Full time

Job summary

Insight Global is seeking a Tier 3 IT Support Engineer to resolve complex server, infrastructure, and enterprise system issues. The role focuses on Windows Server environments, virtualization platforms, upgrades, and migration projects within a collaborative, project-based setting.

You will create and maintain technical documentation, participate in problem management, and partner with networking, security, and application teams to drive proactive improvements.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of experience in Tier 3 IT support or infrastructure.
• Strong Windows Server administration and troubleshooting.
• Experience with virtualization technologies (VMware vSphere/Hyper-V).
• Experience leading or supporting upgrade and migration projects.
• Excellent communication and documentation skills.
• Experience with manufacturing environments.
• Familiarity with Azure cloud and enterprise management platforms.
• Relevant certifications such as Microsoft or VMware.

Responsibilities

• Provide Tier 3 IT support for complex server, infrastructure, and enterprise systems issues.
• Troubleshoot and resolve escalated incidents in Windows Server environments.
• Support virtualization platforms and lead upgrades and migrations.
• Collaborate with Project Managers to execute infrastructure projects.
• Monitor server health and capacity and document procedures.
• Assist with root-cause analysis and continuous improvement.
• Work cross-functionally with networking, security, and application support teams.

Skills

Windows Server

VMware vSphere/Hyper-V

Troubleshooting

Documentation

Communication

Azure

CMC systems

Education

Bachelor's Degree

Tools

VMware vSphere

Hyper-V

Azure

Storage/Backup/DR

Job description

Job Description

Provide Tier 3 support for complex server, infrastructure, and enterprise systems issues.Troubleshoot and resolve escalated incidents related to Windows Server environments.Support enterprise virtualization platforms, including administration, performance tuning, and issue resolution.Participate in and lead Windows upgrade and migration initiatives.Collaborate with Project Managers to execute infrastructure projects and technology rollouts.Monitor server health, performance, and capacity while implementing proactive improvements.Create and maintain technical documentation, standard operating procedures, and knowledge base articles.Assist with root cause analysis, problem management, and continuous improvement efforts.Support CMC-related infrastructure initiatives and operational requirements.Work cross-functionally with networking, security, and application support teams to resolve complex technical challenges.

Skills and Requirements

Bachelors Degree5+ years of experience in Tier 3 IT Support, Systems Engineering, or Infrastructure Support.Strong experience supporting Windows Server environments.Hands-on experience with enterprise virtualization technologies (VMware vSphere, Hyper-V, or similar).Experience leading or supporting Windows upgrade and migration projects.Strong troubleshooting skills across servers, operating systems, and enterprise infrastructure.Experience working within project-based environments alongside Project Managers.Excellent communication and documentation skills.Experience supporting manufacturing environments.Knowledge of storage, backup, and disaster recovery solutions.Exposure to cloud platforms such as Azure.Experience with CMC systems or related enterprise management platforms.Microsoft or VMware certifications.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].