Customer Migration Specialist

Equifax, Inc.; Atlanta (GA); On-site; USD 90,000 - 150,000; Full time

Job summary

Equifax, Inc. in Atlanta seeks a Customer Migration Specialist to lead complex migration projects. You will work with product, technology, marketing, and sales to ensure seamless migrations and strong client partnerships.

You will develop migration strategies, outline timelines, manage risks, and oversee execution while maintaining data integrity and project momentum. This role emphasizes clear communication, decisive leadership, and the ability to balance detail with the big picture in a

Qualifications

• Proven experience managing complex technical migration projects end-to-end.
• Exceptional client-facing and communication skills, with the ability to articulate technical information clearly to both technical and non-technical audiences.
• Strong strategic thinking and problem-solving abilities, with a knack for identifying and resolving intricate issues.
• Ability to delve into the fine details while maintaining a holistic view of the project.
• Courageous and decisive with a track record of making sound judgments under pressure.
• Excellent collaboration and influencing skills, with the political savvy to navigate cross-functional teams effectively.
• Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.

Responsibilities

• Serve as SME for clients throughout the migration process, building strong relationships, understanding their needs, and managing expectations.
• Develop comprehensive migration strategies, outlining timelines, resources, and potential risks; translate plans into actionable steps and oversee execution.
• Dive deep into existing systems, data, technology, product and customers to identify roadblocks and develop solutions to ensure data integrity and smooth transition.
• Collaborate with product, technology, marketing, and sales teams to align migration efforts with business objectives.
• Identify and mitigate potential risks and dependencies to maintain project momentum.
• Make timely and informed decisions to keep projects on schedule and within scope.
• Navigate complex stakeholder landscapes with political savvy, influencing to achieve outcomes.
• Track progress against milestones, provide regular updates to stakeholders, and identify areas for improvement.
• Develop comprehensive documentation for migration processes and potentially provide training to internal teams and clients.

Skills

Client relationship management

Strategic planning

Cross-functional collaboration

Risk management

Leadership

Stakeholder management

Performance monitoring

Documentation

Job description

We are seeking a highly skilled and driven Customer Migration Specialist to spearhead and execute complex migration projects. This pivotal role requires a unique blend of client-facing expertise, strategic thinking, meticulous attention to detail, and the courage to navigate challenges while keeping projects on track. The ideal candidate will be a politically savvy communicator, adept at collaborating with cross-functional teams across product, technology, marketing, and sales to ensure seamless and successful migrations.

What you'll do:

• Client Relationship Management: Serve as the subject matter expert for clients throughout the migration process, building strong relationships, understanding their unique needs, and managing expectations effectively.
• Strategic Planning & Execution: Develop comprehensive migration strategies, outlining timelines, resources, and potential risks. Translate high-level plans into actionable steps and oversee their execution.
• Detailed Analysis & Problem Solving: Dive deep into the intricacies of existing systems, data, technology, product and customers, identifying potential roadblocks and developing innovative solutions to ensure data integrity and a smooth transition.
• Cross-Functional Collaboration: Effectively collaborate and communicate with product, technology, marketing, and sales teams to align migration efforts with overall business objectives.
• Proactive Risk Management: Identify and mitigate potential risks and dependencies, proactively addressing challenges to maintain project momentum.
• Decisive Leadership: Demonstrate the courage to make timely and informed decisions, even in the face of ambiguity, to keep projects on schedule and within scope.
• Stakeholder Management: Navigate complex stakeholder landscapes with political savvy, effectively influencing and negotiating to achieve desired outcomes.
• Performance Monitoring & Reporting: Track progress against key milestones, provide regular updates to stakeholders, and identify areas for continuous improvement.
• Documentation & Training: Develop comprehensive documentation for migration processes and potentially provide training to internal teams and clients.

What experience you need:

• Proven experience managing complex technical migration projects from initiation to completion under mandated timelines from the CEO.
• Exceptional client-facing and communication skills, with the ability to articulate technical information clearly and persuasively to both technical and non-technical audiences.
• Strong strategic thinking and problem-solving abilities, with a knack for identifying and resolving intricate issues.
• Demonstrated ability to delve into the fine details while maintaining a holistic view of the project.
• Courageous and decisive with a track record of making sound judgments under pressure.
• Excellent collaboration and influencing skills, with the political savvy to navigate cross-functional teams effectively.
• Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.

What could set you apart

• Previous experience in similar or adjacent industry