Midwest Strategic Account & Warranty Lead

Carrier Global Corporation; Valley View (OH); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid Vacation & Holidays

Disability Insurance

Life Insurance

Job summary

Carrier Global Corporation is seeking a frontline specialist to manage warranty-related field service activities in the Midwest. The role involves setting up warranty jobs, coordinating with technicians and the warranty admin team, and ensuring timely claiming and parts orders.

It is an on-site position requiring close collaboration with Area Managers and Service Coordinators. The candidate will support a fast-paced operations team, drive customer satisfaction, and maintain accurate

Qualifications

• High School Diploma or GED is required.
• 2+ years of working experience in customer service or service operations.
• Knowledge of Service Bench, Salesforce, and SAP/S4 is preferred.

Responsibilities

• Set up all Warranty jobs and validate warranty status prior to setup.
• Review Open Warranty jobs daily.
• Complete all needed documents for Warranty claiming.
• Complete claiming process within 10 days of Warranty completion.
• Order any parts for warranty jobs.
• Own warranty call with the warranty admin team and Area Managers.
• Communicate with technicians regarding information needed for warranty.
• Setup startup jobs same days as readiness notification provided.
• Provide tech with all information needed for startup.

Skills

Customer service

Service operations

Negotiation

Communication

Interpersonal skills

Education

High School Diploma or GED

Tools

Service Bench

Salesforce

S4 / SAP

Job description

Carrier Global Corporation is seeking a frontline specialist to manage warranty-related field service activities in the Midwest. The role involves setting up warranty jobs, coordinating with technicians and the warranty admin team, and ensuring timely claiming and parts orders.

It is an on-site position requiring close collaboration with Area Managers and Service Coordinators. The candidate will support a fast-paced operations team, drive customer satisfaction, and maintain accurate