Strategic Account Management Processor

Carrier; Valley View (OH); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health Care Benefits

Retirement Benefits

Paid time off

Disability insurance

Life Insurance

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier Global Corporation seeks a Field Service Customer Experience Specialist to manage warranty and service operations for customers in the Midwest. This on-site role supports warranty setup, claims, and coordination with technicians and managers.

You will work closely with service teams to ensure timely warranty processing, parts orders, and startup readiness, while maintaining strong customer relations and documentation standards in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service or service operations experience.
• Excellent negotiation, communication, and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to work independently and collaboratively in fast-paced environment.
• Knowledge of Service Bench, Salesforce, and S4/SAP.

Responsibilities

• Set up and validate warranty status for warranty jobs.
• Review open warranty jobs daily.
• Complete documents for warranty claims.
• Process warranty claims within 10 days of completion.
• Order parts for warranty jobs.
• Coordinate with warranty admin team and Area Managers.
• Communicate with technicians for required warranty information.
• Set up startup jobs when readiness notification is provided.
• Provide information needed for startup to the tech.
• Ensure connectivity setup and IPs are updated for startup.
• Share schedules with Service Coordinator during S&O meetings.

Skills

Negotiation skills

Communication skills

Interpersonal skills

Written communication

Verbal communication

Time management

Education

High School Diploma or GED

Tools

Salesforce

ServiceBench

SAP/S4

Job description

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role

We're seeking a new team member to join our growing team in delivering efficient and dependable cooling solutions to customers in the Midwest region. You will be responsible for managing our Field Service customers and management of our customer experience.

Step into a role at the forefront of a transformative operational change and growth in the HVAC industry. As part of this innovative team, you'll be responsible for leading changes, delivering solutions to our customers.

Key Responsibilities

• Set up all Warranty jobs and validate warranty status prior to setup
• Review Open Warranty jobs daily
• Complete all needed documents for Warranty claiming
• Complete claiming process within 10 days of Warranty completion
• Order any parts for warranty jobs
• Own warranty call with the warranty admin team and Area Managers
• Communicate with technicians regarding information needed for warranty
• Setup startup jobs same days as readiness notification provided
• Provide tech with all information needed for startup
• Setups abound connection case with the startup case
• Ensure abound connection case is set up, and IPs are updated for the tech to complete the process
• Provide schedule to Service Coordinator during S&O meetings related to start up and connections

This is an on-site role for someone that lives close to any of our offices in Cleveland OH, Novi MI, Dayton/Cincinnati OH, Louisville KY or Pittsburgh PA

Required Qualifications

• High School Diploma or GED
• 2+ years of working experience in customer service or service operations

Preferred Qualifications

• Excellent negotiation, communication, and interpersonal skills.
• Strong written and verbal communication skills
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of Service Bench
• Knowledge of Salesforce
• Knowledge of S4 / SAP
• EHS awareness
• Excellent customer relations skills
• A self-starter with a sense of time management

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from JobPosting Date: 7 September 2026

Job Applicant's Privacy Notice

Please click on the link to review the Job Applicant Privacy Notice.

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.