Midwest Shift Leader: Guest Experience & Store Ops

Smoothie King; City of Kingston (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee discount

PTO

Benefitshub membership

Job summary

Buff City Soap Midwest is seeking a Shift Leader to support a customer-centric work environment. You will partner with the GM and Assistant Manager to achieve Guest service standards and supervise the Makery to meet operational goals.

Responsibilities include training, coaching, production oversight, safety compliance, and daily shift leadership. Flexible FT/PT schedule with weekend availability and 30–40 hours for FT. Pay is $19.00 per hour with full-time benefits.

Qualifications

• Customer service orientation is essential.
• Experience leading a team and coaching others.
• Ability to train new staff on service standards.

Responsibilities

• Fosters a customer experience culture that is positive, genuine and informative.
• Drives to meet or exceed sales goals and average transaction.
• Communicates daily priorities, goals and initiatives to team members.
• Train new team members in delivery of exceptional Guest experience utilizing Buff City Soap’s Core 4 scripts.
• Coaches team members as needed, giving appropriate praise and guidance.
• Ensures all products are made to Buff City Soap production standards.
• Creates daily production lists for store team members.
• Train new team members in the production of soaps and other products.
• Lead team in meeting and practicing all Safety standards.
• Leads by example, following all BCSMW policies and procedures.
• Communicates with team ensuring all cash handling processes followed.
• Assists in marketing events as needed.
• Ensures all opening and closing duties are completed.

Skills

Customer service orientation

Team leadership

Training

Sales-driven

Job description

Buff City Soap Midwest is seeking a Shift Leader to support a customer-centric work environment. You will partner with the GM and Assistant Manager to achieve Guest service standards and supervise the Makery to meet operational goals.

Responsibilities include training, coaching, production oversight, safety compliance, and daily shift leadership. Flexible FT/PT schedule with weekend availability and 30–40 hours for FT. Pay is $19.00 per hour with full-time benefits.