Shift Leader - Flexible Schedule & Customer Focus

Buff City Soap; Boca Raton (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, dental, vision insurance

PTO for full-time employees

BenefitsHub membership

Employee discount

Job summary

Buff City Soap Midwest is seeking a Shift Leader to support a customer-centric environment, partnering with the GM and Assistant Manager to uphold Guest service standards. The role manages the Makery and trains team members to deliver exceptional experiences, while promoting an inclusive store culture.

Shift Leaders may be Full Time or Part Time, with duties including coaching, safety, and daily operations to meet sales goals and exceed customer expectations.

Qualifications

• Must be authorized to work in the United States.
• Must have reliable transportation.
• Must be 18 years of age or older.
• Availability to open and close store as needed.
• Flexible work schedule including weekends and some holidays.

Responsibilities

• Foster a customer experience culture that is positive and informative.
• Drive to meet or exceed sales goals and average transaction.
• Communicate daily priorities and initiatives to the team.
• Train new team members in Buff City Soap's customer experience scripts.
• Coach team members with praise and guidance.
• Ensure all products meet production standards.
• Create daily production lists for the store team.
• Lead in meeting safety standards and store policies.
• Communicate cash handling procedures to the team.
• Assist in marketing events as needed.
• Oversee opening and closing duties.

Skills

Customer service

Leadership

Training

Coaching

Communication

Cash handling

Safety procedures

Job description

Buff City Soap Midwest is seeking a Shift Leader to support a customer-centric environment, partnering with the GM and Assistant Manager to uphold Guest service standards. The role manages the Makery and trains team members to deliver exceptional experiences, while promoting an inclusive store culture.

Shift Leaders may be Full Time or Part Time, with duties including coaching, safety, and daily operations to meet sales goals and exceed customer expectations.