Guest Experience Shift Leader

Buff City Soap; Chillicothe (OH); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision insurance for (

Job summary

Buff City Soap Midwest is seeking a Shift Leader to support a customer-centric environment, partnering with the GM and Assistant Manager to uphold guest service standards and supervise the Makery to meet operational goals.

This role may be full-time or part-time, with 30–40 hours for FT, and requires opening/closing availability, weekends, and the ability to lift up to 50 lbs. Pay is $14/hour with benefits for full-time staff.

Qualifications

• Experience leading a store or shift team in a retail environment.
• Ability to train new staff and coach performance.
• Strong focus on guest experience and sales goals.

Responsibilities

• Foster a positive, guest-centric store culture.
• Meet or exceed sales goals and average transaction value.
• Communicate daily goals and priorities to the team.
• Train new team members on Buff City Soap's guest experience scripts.
• Coach staff with praise and guidance.
• Ensure products are made to production standards.
• Prepare daily production lists for the team.
• Oversee safety standards and store policies.
• Lead by example and follow company procedures.
• Assist in marketing events as needed.
• Handle opening and closing duties.
• Support store leadership as required.

Skills

Customer service

Team leadership

Training & coaching

Safety compliance

Cash handling

Tools

Point of Sale (POS) system

Job description

Buff City Soap Midwest is seeking a Shift Leader to support a customer-centric environment, partnering with the GM and Assistant Manager to uphold guest service standards and supervise the Makery to meet operational goals.

This role may be full-time or part-time, with 30–40 hours for FT, and requires opening/closing availability, weekends, and the ability to lift up to 50 lbs. Pay is $14/hour with benefits for full-time staff.