Midwest Retail Operations Director

Colours, Inc.; Des Moines (IA); On-site; USD 120,000 - 180,000; Full time

Job summary

Colours, Inc. is a leading distributor of automotive and industrial coatings, serving the Midwest region with reliable delivery, technical expertise, and a commitment to helping customers succeed.

We are seeking a hands-on Director of Operations to oversee our retail stores across Iowa, Illinois, Indiana, and surrounding markets, ensuring exceptional customer experience, operational efficiency, and consistent store performance.

Qualifications

• Bachelor’s degree in Business Administration, Management, Operations, or related field preferred.
• Five (5) years of progressive retail, operations, or multi-location management experience.
• Experience overseeing multiple locations and/or store managers preferred.
• Experience managing operational performance, budgets, inventory, customer service, and employee performance.
• Automotive, coatings, distribution, or related industry experience preferred.
• Valid driver’s license and ability to travel as required.

Responsibilities

• Provide strategic direction and leadership for retail store operations, including staffing, scheduling, and overall store performance.
• Champion a culture of customer service excellence and ensure employees are equipped to provide an exceptional customer experience.
• Oversee store presentation and merchandising standards to support product visibility and sales opportunities.
• Partner with inventory management to maintain appropriate inventory levels, minimize shrinkage, and support accurate stock replenishment.
• Develop and manage store operating budgets while controlling expenses and maintaining service and operational standards.
• Ensure compliance with company policies, procedures, safety requirements, and applicable regulations.
• Analyze sales, customer feedback, and operational KPIs to identify trends and opportunities for improvement.
• Coach and develop store managers and associates to strengthen performance, accountability, and leadership capabilities.
• Foster effective communication and collaboration between Store Operations and other departments.
• Manage third‑party vendor and service‑provider relationships to ensure quality and service expectations are met.
• Support receivables management by monitoring customer account activity, minimizing bad debt risk, and maintaining positive customer relationships.
• Identify and implement opportunities to improve efficiency, customer service, and overall store performance.
• Perform other duties as assigned based on business needs.

Education

Bachelor’s degree in Business Administration/Management/Operations or related field

Job description

Colours, Inc. is a leading distributor of automotive and industrial coatings, serving the Midwest region with reliable delivery, technical expertise, and a commitment to helping customers succeed.

We are seeking a hands-on Director of Operations to oversee our retail stores across Iowa, Illinois, Indiana, and surrounding markets, ensuring exceptional customer experience, operational efficiency, and consistent store performance.