Midwest Dispatch Operations Lead (MI & IL)

Life Ambulance Network; Skokie (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Lifeline Ambulance is seeking a Dispatch Supervisor Assistant to support the Regional Manager across Michigan and Illinois dispatch operations. This role helps oversee and coordinate the dispatch team, ensuring efficient communication, timely logistics, and smooth day-to-day operations while assisting with staff performance and compliance.

The role emphasizes documentation compliance and performance tracking, requiring sound judgment and consistency to keep dispatch operations running smoothly

Qualifications

• Must be in good standing in their current role.
• Demonstrated reliability and consistency in job performance.
• Sound judgment in determining when to resolve an issue directly versus escalating to the Regional Manager.

Responsibilities

• Support daily dispatch coordination, including logistics and scheduling
• Serve as the first point of contact for issues originating from dispatch, escalating to the Regional Manager as appropriate
• Monitor and help enforce documentation and compliance standards
• Assist with dispatch staff performance tracking and data entry
• Support onboarding and training of new dispatch staff

Skills

Communication skills

Reliability

Judgment

Dispatch coordination

Job description

Lifeline Ambulance is seeking a Dispatch Supervisor Assistant to support the Regional Manager across Michigan and Illinois dispatch operations. This role helps oversee and coordinate the dispatch team, ensuring efficient communication, timely logistics, and smooth day-to-day operations while assisting with staff performance and compliance.

The role emphasizes documentation compliance and performance tracking, requiring sound judgment and consistency to keep dispatch operations running smoothly