Midnight Patient Access & Registration Specialist

Henry Ford Health; Warren (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford Health in Detroit, MI is seeking a Patient Registration Representative for the Emergency Department. You will greet patients, verify insurance, collect payments, and update registrations, supporting patient flow and privacy in a fast-paced setting.

The role emphasizes strong customer service, solid computer skills, and Epic experience. Prior hospital admission/registration background is preferred, with opportunities for cross-team collaboration and growth.

Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.
• EPIC training/experience and familiarity with insurance payor systems.

Responsibilities

• Greet and check in patients, ensuring a welcoming experience.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks efficiently.
• Collaborate with clinical and non-clinical staff to ensure seamless operations.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

EPIC training

Job description

Henry Ford Health in Detroit, MI is seeking a Patient Registration Representative for the Emergency Department. You will greet patients, verify insurance, collect payments, and update registrations, supporting patient flow and privacy in a fast-paced setting.

The role emphasizes strong customer service, solid computer skills, and Epic experience. Prior hospital admission/registration background is preferred, with opportunities for cross-team collaboration and growth.