Mid Office Services Analyst

Jobtailor; Kentucky; Hybrid; USD 50,000 - 85,000; Full time

Job summary

Jobtailor seeks a detail-oriented professional to manage client transactions under guidance in a hybrid in-office setting. You will review documentation for completeness, interpret information for correct coding, and handle inquiries from clients and market partners.

Collaboration with internal teams is required to resolve issues while maintaining policy compliance. The role emphasizes customer-focused solutions and adherence to risk-management standards, with 1–2 days per week in Pittsburgh, PA

Qualifications

• Associate's degree or equivalent required with related experience.
• Typically 3+ years of related experience in corporate accounting or risk analysis.
• Knowledge of corporate accounting, credit risk analysis, financial management and revenue recognition.
• Strong attention to detail and accuracy.
• Familiarity with customer support policies and procedures.
• Ability to work 8:00am-5:00pm and in-office 1-2 days/week in Pittsburgh, PA or Louisville, KY.

Responsibilities

• Complete a variety of client transactions under guidance.
• Review documentation for completeness and accuracy.
• Interpret information for correct coding and adherence to policies.
• Handle requests from clients or market partners.
• Perform actions to complete client or market-partner requests.
• Coordinate with internal partners to resolve inquiries and issues.
• Apply customer-focused practices to create customized customer solutions.
• Assess and manage risks per Enterprise Risk Management Framework.

Skills

Attention to detail

Effective communication

Decision making

Problem solving

Managing multiple priorities

Flexibility

Adaptability

Education

Associate's degree or equivalent

Tools

Financial Operations

Revenue Recognition

Risk Management

Documentation Review

Coding Interpretation

Job description

• Complete a variety of client transactions under guidance
• Review documentation for completeness and accuracy
• Interpret information for correct coding and adherence to established policies and procedures
• Handle requests from clients or market partners
• Perform actions to successfully complete client or market-partner requests
• Ensure activities comply with line-of-business standards and internal policies and procedures
• Coordinate with internal partners to resolve inquiries and issues
• Contact clients to obtain required information, respond to questions, and resolve problems
• Apply customer-focused practices to create customized customer solutions
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework

Requirements

• Associate's or equivalent degree, or comparable combination of education, job-specific certification(s), and experience
• Typically requires 3+ years of related experience
• Related experience or product knowledge
• Knowledge of corporate accounting, credit risk analysis, financial management, financial operations, and revenue recognition
• Accuracy and attention to detail
• Customer support policies, standards and procedures
• Decision making and critical thinking
• Effective communications
• Flexibility and adaptability
• Managing multiple priorities
• Problem solving
• Must be able to work 8:00am-5:00pm
• Must be able to come into the office 1-2 days a week in Pittsburgh, PA or Louisville, KY
• PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Core Competencies

Demonstrates expertise in client transaction management, ensuring compliance with corporate accounting and financial management standards. Proficient in risk assessment and customer-focused solutions while maintaining accuracy and attention to detail.

Highest-signal resume keywords

• Corporate Accounting Knowledge
• Credit Risk Analysis
• Financial Management
• Customer Support Policies
• Decision Making

ATS Optimization Keywords

Hard Skills

• Financial Operations
• Revenue Recognition
• Risk Management
• Documentation Review
• Coding Interpretation

Soft Skills

• Attention to Detail
• Effective Communication
• Flexibility
• Adaptability
• Problem Solving

Certifications & Qualifications

• Job-Specific Certification

Industry Keywords

• Client Transactions
• Internal Policies
• Market Partner Requests
• Multiple Priorities
• Enterprise Risk Management Framework