Relationship Manager I – Business Banking

Jobtailor; Troy (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

Jobtailor is seeking a results-oriented Relationship Manager in Missouri to grow sales, manage client portfolios, and optimize credit products for a diverse client base. The role focuses on building revenue, expanding market share, and mitigating risks through proactive engagement.

The candidate will analyze client needs, negotiate solutions, and collaborate with internal teams to deliver comprehensive financial services while ensuring compliance and strong customer experience.

Qualifications

• University / college degree typically required for roles at this level.
• 3+ years of relevant / direct industry experience.
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.
• Knowledge of book of business management.
• Client relationship building skills.
• Knowledge of credit processes and credit products.
• Customer engagement skills.
• Decision-making skills.
• Financial analysis skills.
• Ability to identify sales opportunities.
• Business acumen.
• Client relationship management.
• Customer experience management.
• Decision making and critical thinking.
• Effective communications.
• Prospecting and selling skills.
• Tech savvy.

Responsibilities

• Manage relationships with new and existing clients within a book of business to grow sales, revenue, and market share.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Originate, analyze, negotiate, and document credit and non-credit products and services.
• Manage risk/return and drive quality for new and existing clients.
• Identify and mitigate regulatory, reputational, operational, and credit risks.
• Provide ideas and insights based on clients’ needs and financial well-being.
• Increase client engagement and loyalty.
• Build internal and external networks to acquire and expand clients.
• Present PNC’s full range of products and services.
• Leverage reporting and sales tools to identify and convert sales opportunities.
• Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies.
• Work with internal service partners to onboard and expand the business portfolio.
• Develop and cultivate Center of Influence relationships to meet and exceed sales goals and business objectives.

Skills

Client Relationship Management

Financial Analysis

Credit Processes

Sales Opportunity Identification

Customer Engagement

Decision Making

Critical Thinking

Effective Communication

Prospecting and Selling

Tech Savvy

Business Acumen

Customer Experience Management

Education

Bachelor's Degree

Military Service Considered

Tools

Reporting Tools

Sales Tools

Job description

• Manage relationships with new and existing clients within a book of business to grow sales, revenue, and market share
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet
• Originate, analyze, negotiate, and document credit and non-credit products and services
• Manage risk/return and drive quality for new and existing clients
• Identify and mitigate regulatory, reputational, operational, and credit risks
• Provide ideas and insights based on clients’ needs and financial well-being
• Increase client engagement and loyalty
• Build internal and external networks, including community and industry relationships, to acquire and expand clients
• Present PNC’s full range of products and services
• Leverage reporting and sales tools to identify and convert sales opportunities
• Analyze, evaluate, and mitigate credit risk using credit fundamentals and internal credit policies
• Work with internal service partners to onboard and expand the business portfolio
• Develop and cultivate Center of Influence relationships to meet and exceed sales goals and business objectives

Requirements

• University / college degree typically required for roles at this level
• 3+ years of relevant / direct industry experience
• In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
• Knowledge of book of business management
• Client relationship building skills
• Knowledge of credit processes and credit products
• Customer engagement skills
• Decision-making skills
• Financial analysis skills
• Ability to identify sales opportunities
• Business acumen
• Client relationship management
• Customer experience management
• Decision making and critical thinking
• Effective communications
• Prospecting and selling skills
• Tech savvy
• No required certifications
• No required licenses
• No required or preferred language assessments
• Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT for this position

Core Competencies

Demonstrates expertise in client relationship management and business development, with a strong focus on financial analysis and credit processes. Proven ability to identify sales opportunities and enhance customer engagement while managing risks effectively.

Highest-signal resume keywords

• Client Relationship Management
• Financial Analysis
• Credit Processes
• Sales Opportunity Identification
• Customer Engagement

Hard Skills

• Credit Products
• Risk Management
• Sales Tools
• Business Acumen
• Financial Analysis Skills

Soft Skills

• Effective Communication
• Decision-Making
• Critical Thinking
• Client Relationship Building
• Customer Experience Management

Industry Keywords

• Book of Business Management
• Client Engagement
• Credit Risk
• Community Relationships
• Center of Influence

Tools & Technologies

• Reporting Tools
• Sales Tools