Senior Mid-Market CSM: AI-Driven Growth & Renewals

CodinGame SA; San Francisco (CA); Híbrido; USD 100 000 - 150 000; Tempo integral

Resumo da oferta

CoderPad is seeking a Senior Customer Success Manager (Mid-Market) to own a book of ~40–50 mid-market accounts. You will drive retention, adoption, satisfaction, and strategic health through proactive engagement and deep relationship management.

The role emphasizes AI fluency to enhance outcomes while maintaining quality and judgment. You will report to the Head of Customer Success and work MST/PST hours from the United States.

Qualificações

• We are looking for a candidate with strong customer-facing and strategic relationship skills.

Responsabilidades

• Portfolio ownership of ~40–50 mid-market accounts focusing on retention, adoption, satisfaction, and health.
• Lead onboarding plans to drive rapid time-to-value and strong adoption trajectories.
• Monitor customer health using data and signals to identify at-risk accounts and recommend actions.
• Develop and execute customer success plans aligned to each customer’s goals.
• Drive renewal conversations and collaborate with Sales on mitigations.
• Identify expansion opportunities and influence them through value messaging.

Descrição da oferta de emprego

CoderPad is seeking a Senior Customer Success Manager (Mid-Market) to own a book of ~40–50 mid-market accounts. You will drive retention, adoption, satisfaction, and strategic health through proactive engagement and deep relationship management.

The role emphasizes AI fluency to enhance outcomes while maintaining quality and judgment. You will report to the Head of Customer Success and work MST/PST hours from the United States.