Mid-Market Account Manager (Remote/Hybrid)

Crisis Prevention Institute, Inc; United States; Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k

PTO

Health & Wellness Days

Paid Volunteer Time Off

Continuing education and training

Hybrid / Remote work schedule

Paid Parental Leave

Job summary

Crisis Prevention Institute Inc. is seeking an Account Manager - MidMarket to own the customer journey for a broad portfolio of midmarket accounts and to drive value realization from CPI training.

You will manage relationships, improve adoption, and surface expansion opportunities for the sales team. The role emphasizes proactive communication, accurate account planning, and disciplined portfolio management to achieve retention and growth targets.

Qualifications

• Bachelor's degree or equivalent experience.
• 1+ years in account management, customer success, client services, or similar customer-facing roles.
• Experience managing a portfolio of midmarket customers, including renewals, adoption, and risk.
• Demonstrated ability to manage competing priorities across a book of business.
• CRM proficiency for account plans, activity tracking, and renewal pipeline management.
• Strong communication, problemsolving, and organizational skills.
• Ability to collaborate cross-functionally and influence outcomes without direct authority.

Responsibilities

• Lead seller-to-account management handoff, schedule kickoff meetings, document commitments, and execute a repeatable onboarding plan.
• Build relationships with day-to-day contacts and decision-makers across assigned accounts.
• Maintain concise account plans capturing goals, stakeholders, adoption progress, risks, renewal timing, and next actions.
• Conduct proactive check-ins and business reviews aligned to customer needs, account value, and risk level.
• Support customer adoption of CPI programs, instructor capacity, and end-learner training through consistent engagement.
• Own renewal outreach, planning, forecasting, negotiation, and timely completion of renewals across a high-volume portfolio.
• Achieve retention targets by prioritizing at-risk accounts and documenting account health, risks, and mitigation plans.
• Identify and qualify expansion opportunities and complete CRM documentation before handoff to sales.

Skills

Account management

Customer success

Renewals

CRM proficiency

Cross-functional collaboration

Communication

Problem solving

Organizational skills

Stakeholder management

Education

Bachelor's degree or equivalent experience

Tools

Salesforce CRM

Job description

Crisis Prevention Institute Inc. is seeking an Account Manager - MidMarket to own the customer journey for a broad portfolio of midmarket accounts and to drive value realization from CPI training.

You will manage relationships, improve adoption, and surface expansion opportunities for the sales team. The role emphasizes proactive communication, accurate account planning, and disciplined portfolio management to achieve retention and growth targets.