Mid-Market Account Manager: Growth & Retention

Spectrum Business; Coppell (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Spectrum Business seeks a Mid Market Account Manager to grow relationships with existing customers in the mid-market and enterprise segments. You will upsell voice, data and video services, renewals, and drive revenue growth through consultative account management.

You will collaborate with cross-functional teams, manage CRM data, and pursue proactive outreach to new and former clients to expand Spectrum’s footprint.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in business-related field preferred.
• Account management or sales experience in telecom B2B is a plus.

Responsibilities

• Upsell voice, data, cloud and video services to existing customers and secure renewals within assigned segments.
• Win back former customers by presenting compelling solutions and incentives.
• Achieve monthly revenue quotas through strategic account management and targeted sales activities.
• Initiate contact with prospective clients through telephone outreach, cold calls, networking and events.
• Develop customer-centric proposals that articulate Spectrum’s value proposition.
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management.
• Maintain comprehensive sales databases to track activity and customer information.
• Work closely with Sales Support and Marketing to drive successful account outcomes.
• Participate in sales meetings and training sessions to deepen knowledge and expertise.

Skills

CRM usage (Salesforce)

Excel

Word

PowerPoint

Outlook

Education

High school diploma or GED

Bachelor’s degree in business or related field

Tools

Salesforce

Job description

Spectrum Business seeks a Mid Market Account Manager to grow relationships with existing customers in the mid-market and enterprise segments. You will upsell voice, data and video services, renewals, and drive revenue growth through consultative account management.

You will collaborate with cross-functional teams, manage CRM data, and pursue proactive outreach to new and former clients to expand Spectrum’s footprint.