Mid-Market Account Manager — Aviation eLearning (Compliance-Based / Subscription Model)

Sales Talent Inc; United States; Presencial; USD 120 000 - 270 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full benefits

Resumo da oferta

Sales Talent, Inc. is partnering with a leading provider of compliance-based eLearning solutions in the aviation industry to recruit a seasoned Account Manager / Customer Success professional for the U.S. East region.

You will own a book of ~75 mid-market accounts, drive renewals and expansions, and lead relationships with senior stakeholders post-sale. Ideal candidates have 5-7+ years in revenue-facing roles, a background in subscription/SaaS models, and a willingness to travel 20–30% as part

Qualificações

• 5-7+ years in account management, customer success, or revenue-facing roles.
• Experience managing a portfolio of accounts.
• Background in subscription, SaaS-style, or recurring revenue models.
• Strong executive presence with ability to engage senior stakeholders.
• Comfortable in evolving environments with developing processes and structure.
• Curious, proactive, and energized by building and improving systems.
• Willingness to travel (~20-30%).

Responsabilidades

• Manage and grow a book of ~75 mid-market accounts ($10K-$100K ACV).
• Drive net revenue retention through renewals, expansion, and contract optimization.
• Lead customer relationships post-sale, partnering with technical specialists and support.
• Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals).
• Transition customers to multi-year, per-user subscription contracts.
• Collaborate cross-functionally with sales, finance, product, and support teams.

Conhecimentos

Account management

Customer success

SaaS/Subscription

Executive presence

Portfolio management

Travel readiness

Descrição da oferta de emprego

Location: U.S. (East Region - near major airport preferred) Comp: $120K base + $150K OTE + full benefits

We're partnering with a highly respected provider of compliance-based eLearning solutions within the aviation industry. The company has built a 20-year reputation for delivering mission-critical training that directly impacts safety, regulatory compliance, and operational readiness across flight departments and charter operators.

Why This Role Stands Out

• 98% client retention and <5% revenue churn with a deeply embedded, mission-critical product.
• Recurring, per-user subscription model with strong expansion and multi-year contract opportunity.
• Strong product-led growth history now expanding into outbound and structured customer success.
• High NPS (72) and brand reputation built on quality and service in a compliance-driven industry.
• Significant untapped TAM with focused expansion into strategic prospects.
• Opportunity to shape processes, influence systems, and help build a modern CS function.

What You'll Own

• Manage and grow a book of ~75 mid-market accounts ($10K-$100K ACV).
• Drive net revenue retention through renewals, expansion, and contract optimization.
• Lead customer relationships post-sale, partnering with technical specialists and support
• Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals).
• Transition customers to multi-year, per-user subscription contracts.
• Collaborate cross-functionally with sales, finance, product, and support teams.

• 5-7+ years in account management, customer success, or revenue-facing roles.
• Experience managing a portfolio of accounts (not limited to a small book).
• Background in subscription, SaaS-style, or recurring revenue models preferred.
• Strong executive presence with ability to engage senior stakeholders.
• Comfortable in evolving environments with developing processes and structure.
• Curious, proactive, and energized by building and improving systems.
• Willingness to travel (~20-30%).