Mid-Market Account Manager — Aviation eLearning (Compliance-Based / Subscription Model)

Sales Talent Inc.; Dallas (TX); Remote; USD 120,000 - 150,000; Full time

Job summary

A leading provider of eLearning solutions in the aviation industry is seeking an experienced account manager to oversee approximately 75 mid-market accounts. The role focuses on driving customer retention through renewals and delivering exceptional customer success. Ideal candidates should have 5–7+ years in account management or customer-facing roles, with experience in subscription models being preferred. This position offers a competitive salary of $120K base plus $150K OTE and full benefits.

Qualifications

• 5–7+ years in account management or customer success roles.
• Experience managing a portfolio of mid-market accounts.
• Strong executive presence and ability to engage stakeholders.

Responsibilities

• Manage and grow approximately 75 mid-market accounts.
• Drive net revenue retention through renewals and expansion.
• Lead customer relationships post-sale and manage account planning.

Skills

Account management

Customer success

Renewals and expansion

Cross-functional collaboration

Executive presence

Job description

Location: U.S. (East or West Region – near major airport preferred) • Comp: $120K base + $150K OTE + full benefits

We’re partnering with a highly respected provider of compliance-based eLearning solutions within the aviation industry. The company has built a 20-year reputation for delivering mission-critical training that directly impacts safety, regulatory compliance, and operational readiness across flight departments and charter operators.

Why This Role Stands Out

• 98% client retention and <5% revenue churn with a deeply embedded, mission‑critical product.
• Recurring, per‑user subscription model with strong expansion and multi‑year contract opportunity.
• Strong product‑led growth history now expanding into outbound and structured customer success.
• High NPS (72) and brand reputation built on quality and service in a compliance‑driven industry.
• Significant untapped TAM with focused expansion into strategic prospects.
• Opportunity to shape processes, influence systems, and help build a modern CS function.

What You’ll Own

• Manage and grow a book of ~75 mid‑market accounts ($10K–$100K ACV).
• Drive net revenue retention through renewals, expansion, and contract optimization.
• Lead customer relationships post‑sale, partnering with technical specialists and support.
• Execute account planning, forecasting, and customer engagement cadence (QBRs, renewals).
• Transition customers to multi‑year, per‑user subscription contracts.
• Collaborate cross‑functionally with sales, finance, product, and support teams.

Ideal Candidate Profile

• 5–7+ years in account management, customer success, or revenue‑facing roles.
• Experience managing a portfolio of accounts (not limited to a small book).
• Background in subscription, SaaS‑style, or recurring revenue models preferred.
• Strong executive presence with ability to engage senior stakeholders.
• Comfortable in evolving environments with developing processes and structure.
• Curious, proactive, and energized by building and improving systems.