Mid-Level Implementation Coordinator: Payments

Jack Henry & Associates, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Jack Henry is seeking a Mid-Level Implementation Coordinator to facilitate the installation of Payrailz products. This remote position requires strong client relationship management and troubleshooting skills. Ideal candidates will have experience in software implementations and a Bachelor's degree. Join a company committed to innovation and community banking.

Benefits

Outstanding benefit programs

Qualifications

• At least 4 years of experience in software implementations or financial institutions.
• Comfortable working with technical and executive leaders.

Responsibilities

• Facilitate installation activities for successful implementation of Payrailz products.
• Establish and maintain relationships with clients during implementation.

Skills

Software Implementations

Client Relationship Management

Troubleshooting

Education

Bachelor's Degree

Tools

API

SSO

Job description

Description & Requirements

At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.

The Payrailz Client Services team is hiring a Mid-Level Implementation Coordinator. As an Implementation Coordinator, you will be responsible for facilitating the installation activities to ensure the successful implementation of the Payrailz products and services. You will work with Payrailz clients, as well as other Jack Henry product groups, and serve as the liaison between our clients, the assigned manager, and integration, technical and production teams throughout the entire implementation project.

This position can be worked remotely from anywhere in the United States.

What you'll be responsible for:

• Establish and maintain a trusting relationship with clients, their teams and development partners based on integrity and transparency
• Serve as a main point of contact during the implementation project lifecycle for clients
• Analyze discussions/documentation with clients to gather requirements and business rules. Work with client's business and technical teams, leveraging internal resources when necessary
• Translate requirements into existing system configuration or identify enhancements if needed
• Prepares customer for implementation. Conducts readiness reviews, ensuring all aspects of setup are complete.
• Provide hands-on troubleshooting support during implementation and post implementation
• Establishes guidelines/time-frames to ensure a successful installation. Ensures milestones are met. Monitors all phases of the installation and escalates issues when necessary. May interact with other project managers.
• Exercises the responsibility and authority to take steps to ensure a successful installation.
• Conducts exit reviews. Documents issues, ensuring they are not repeated in subsequent conversions.
• May train installation team personnel. May reinforce training to customers and/or provide guidance in training customer personnel.
• May identify items that are outside the scope of a standard installation and participate in project activities related to those items.
• May perform other job duties as assigned.

What you'll need to have:

• Must have at least 4 years of experience working with software implementations, or working in a financial institution, or for another Fintech company.
• Must be comfortable working with technical and executive leaders within a financial institution.
• Must have the ability to work extended hours including weekends as business needs dictate.

What would be nice for you to have:

• Bachelor's Degree.
• Experience working with API and SSO centric architecture.
• Experience working with technical and complex projects and related tools.
• Experience with Jack Henry products and services and/or electronic payment processes.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.

Why Jack Henry?

At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.

We demonstrate our commitment by offering outstanding benefit programs to ensure the physical, mental & financial well-being of our people is always met.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.