Mid-Level Client Systems Support – VIP/Executive IT (TS/SCI)

Bowhead; California; On-site; USD 56,000 - 79,000; Full time

Job summary

Bowhead is seeking a Mid-Level Client Systems Support Specialist to support our team at Vandenberg SFB. This role delivers front-line help desk, endpoint support, and executive IT services across classified and unclassified networks, ensuring secure access and reliable collaboration tools for mission essential operations.

You will troubleshoot, configure, and maintain end-user systems, assist with account access, and coordinate escalations while adhering to DoD cybersecurity standards.

Qualifications

• 4–6 years of Tier II client/desktop support experience.
• Bachelor's degree in Information Systems, Computer Science, or related field, or 4 years equivalent.
• DoD 8140 Technical Support/ System Administrator certification within six months.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 preferred.
• Strong customer service and communication skills across organizational levels.
• Knowledge of ITSM ticketing systems (ServiceNow) and DoD configuration standards.
• Ability to lift up to 50 lbs and support equipment.

Responsibilities

• Serve as first point of contact for IT service requests.
• Log, categorize, and prioritize incidents per SLAs.
• Perform Tier I/II troubleshooting for workstations and devices.
• Configure domain, network settings, and access to shared drives and collaboration tools.
• Deploy system images, patches, and baseline configurations.
• Provide CAC, Token, MFA support across networks.
• Assist with account access, password resets, and permissions.
• Support RMF and ACAS compliance via endpoint hardening.
• Provide on-site and remote support for VTC and Teams.
• Deliver white-glove support to senior leaders and executive staff.
• Coordinate VIP event connectivity and troubleshooting.
• Develop and maintain user support documentation.
• Monitor ticket queues and report recurring issues.
• Identify systemic problems and recommend improvements.
• Maintain asset accountability and inventory for devices.
• Support after-hours operations and mission exercises.

Skills

Tier II support

Customer service

DoD 8140 awareness

ServiceNow knowledge

Education

Bachelor's degree in Information Systems, Computer Science, or related field

Tools

ServiceNow

Job description

Bowhead is seeking a Mid-Level Client Systems Support Specialist to support our team at Vandenberg SFB. This role delivers front-line help desk, endpoint support, and executive IT services across classified and unclassified networks, ensuring secure access and reliable collaboration tools for mission essential operations.

You will troubleshoot, configure, and maintain end-user systems, assist with account access, and coordinate escalations while adhering to DoD cybersecurity standards.