Executive IT Support Specialist (Tier II) – TS/SCI

UICGS / Bowhead Family of Companies; Vandenberg Village (CA); On-site; USD 56,000 - 79,000; Full time

Job summary

Bowhead Family of Companies seeks a Mid-Level Client Systems Support Specialist to support our team at Vandenberg SFB. The role provides frontline Help Desk, endpoint support, and executive IT services while complying with DoD cybersecurity standards.

You will troubleshoot hardware/software, manage access, and coordinate with enterprise teams to ensure secure, reliable operations for classified and unclassified networks.

Qualifications

• 4-6 years of experience providing Tier II client or desktop support.
• Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience.
• Strong customer service and communication skills with DoD security awareness.

Responsibilities

• Serve as the first point of contact for IT service requests via phone, ticketing, email, or walk-up.
• Troubleshoot and resolve software, OS, and user application issues to baseline standards.
• Configure domain connections, network settings, and access to shared resources.
• Deploy, patch, and maintain system images for standardization and RMF alignment.
• Provide on-site and remote support for collaboration tools and executive environments.
• Maintain documentation, SOPs, and quick-reference guides; monitor queues and escalate as needed.
• Support after-hours operations and assist with incident containment and recovery.

Skills

Tier II support

Customer service

Communication skills

Security compliance

Education

Bachelor's degree in Information Systems or related field

Tools

ServiceNow

CAC/MFA tools

Job description

Bowhead Family of Companies seeks a Mid-Level Client Systems Support Specialist to support our team at Vandenberg SFB. The role provides frontline Help Desk, endpoint support, and executive IT services while complying with DoD cybersecurity standards.

You will troubleshoot hardware/software, manage access, and coordinate with enterprise teams to ensure secure, reliable operations for classified and unclassified networks.