Lead Service Desk Specialist - 24/7 IT Ops & Security

Bowhead; Quantico (VA); On-site; USD 130,000 - 150,000; Full time

Job summary

Bowhead is seeking a Lead Service Desk Specialist to support a Stafford, VA customer in a fast-paced, technically demanding environment.

The role requires ensuring 24/7 operations, coordinating with global users, and maintaining enterprise systems security and performance. A Top Secret/SCI clearance is preferred or required, with DoD certifications and relevant IT qualifications strongly valued.

Qualifications

• Associate's degree or 5+ years of practical experience in service support management.
• DoD 8570 / 8140 compliance or information assurance certification as required.
• Relevant software / hardware certifications (CompTIA A+, Network+, Security+, Cisco, Microsoft).

Responsibilities

• Provide Tier 1 and Tier 2 support for Windows servers, workstations, and networks, ensuring 24/7 coverage.
• Act as liaison between stakeholders and users, documenting issues and resolutions.
• Maintain security policies, logs, and internal documentation; escalate when needed.
• Assist in system administration, backups, patches, and performance monitoring.
• Support account provisioning, password resets, and hardware installation.

Skills

IT service mgmt

Customer support

Team player

Education

DoD 8570 / 8140 certification

Tools

CompTIA A+

Security+

Cisco certs

Microsoft certs

Job description

Bowhead is seeking a Lead Service Desk Specialist to support a Stafford, VA customer in a fast-paced, technically demanding environment.

The role requires ensuring 24/7 operations, coordinating with global users, and maintaining enterprise systems security and performance. A Top Secret/SCI clearance is preferred or required, with DoD certifications and relevant IT qualifications strongly valued.