Mid-Level Client Systems IT Support – TS/SCI VIP Exec

Bowhead; Topeka (KS); In loco; USD 56.000 - 79.000; Tempo pieno

Descrizione del lavoro

Bowhead is seeking a Mid-Level Client Systems Support Specialist to provide frontline help desk support, end-user IT services, and executive IT support within a DoD-oriented environment. This role requires handling escalations, maintaining system hardening, and ensuring secure access across classified and unclassified networks.

Responsibilities include incident triage, account management, device provisioning, and collaboration with cybersecurity teams.

Competenze

• 4–6 years in Tier II client/desktop support across networks.
• Bachelor’s degree in IS/CS or equivalent experience.
• DoD 8140 technical/CS certs preferred.

Mansioni

• Serve as the first point of contact for IT service requests via phone, ticketing system, email, or walk-up support.
• Log, categorize, and prioritize incidents and service requests per SLAs.
• Tier I and II troubleshooting for workstations, laptops, mobiles, printers, and peripherals.
• Configure domain connections and ensure access to shared drives and collaboration tools.
• Deploy and maintain system images, patches, and baseline configurations.

Conoscenze

Tier II support

Desktop support

Customer service

Communication skills

ServiceNow

Formazione

Bachelor’s degree or equivalent experience

Relevant field education (IS/CS)

Strumenti

ServiceNow

Descrizione del lavoro

Bowhead is seeking a Mid-Level Client Systems Support Specialist to provide frontline help desk support, end-user IT services, and executive IT support within a DoD-oriented environment. This role requires handling escalations, maintaining system hardening, and ensuring secure access across classified and unclassified networks.

Responsibilities include incident triage, account management, device provisioning, and collaboration with cybersecurity teams.