Executive Communications & IT Support Lead

UIC; Colorado Springs (CO); On-site; USD 90,000 - 105,000; Full time

Job summary

Bowhead seeks an Executive Communications Administrator to support our customer on the PICRD II contract in Colorado Springs, CO. The role covers IT services, helpdesk, VTC support, and executive communications for Priority 1-3 customers.

You will manage access requests, coordinate with HQ USSPACECOM, and ensure rapid response during core hours. A TS clearance and DoD KSAT alignment are required, with physical demands as described.

Qualifications

• BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science from an ABET-accredited or CAE-designated institution fulfills the educational requirement.
• Over four years of technical experience.
• Meets the Core and KSATs from the DoD Cyber Workforce Framework for Work Role 451 (NIST OV-SA-001).
• Experience providing Tier 1 – 4 service desk and job control functions.
• Experience solving issues on military devices (desktops, mobile devices, printers).
• Experience coordinating with host-bases and service providers to submit communication/IT requests.
• Experience performing trend analysis on fielded equipment and systems.

Responsibilities

• Provide CSD helpdesk services as available commensurate with CSD Helpdesk Administrator LCAT.
• Provide IT services, Service Desk, and VTC support for increased operations during Tier 1 National Level Exercises (NLEs).
• Complete account requests for exercise augmentee personnel from HQ USSPACECOM at least two days before NLE STARTEx.
• Revoke augmentee personnel access within two weeks of NLE EndEx upon notification from HQ USSPACECOM.
• Provide support within one hour of notification by designated Government personnel during core hours, or within two hours outside core hours.
• Provide Executive Communications Support to identified Priority 1-3 customers within HQ USSPACECOM and GOFO housing.
• Utilize a dedicated phone number provided by USSPACECOM for executive communication support.
• Service all IT and communications-related issues for HQ USSPACECOM mission computer hardware, software, and LANs; minimal on-call support for GOFO residences on PSFB.
• Follow the Priority Customer table for servicing identified priority customers, managed by the Executive Communications Government Team Lead.

Skills

Service desk operations

Military IT experience

Troubleshooting hardware

Trend analysis

Stakeholder communication

Education

BS in IT / CS / Cybersecurity / Information Systems

Tools

ITSM tools

Mobile device management

Job description

Bowhead seeks an Executive Communications Administrator to support our customer on the PICRD II contract in Colorado Springs, CO. The role covers IT services, helpdesk, VTC support, and executive communications for Priority 1-3 customers.

You will manage access requests, coordinate with HQ USSPACECOM, and ensure rapid response during core hours. A TS clearance and DoD KSAT alignment are required, with physical demands as described.