Microsoft Exchange and Teams Engineer

Plante Moran; Chicago (IL); On-site; USD 89,500 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Discretionary bonus plan

Job summary

Plante Moran is seeking a Microsoft Exchange and Teams Engineer to support infrastructure services including Microsoft Exchange Online and Teams. This role requires at least 3 years of experience with messaging solutions and a strong customer service focus.

The successful candidate will lead projects, provide support for escalated incidents, and develop business continuity plans. A robust benefits package is offered, including health insurance and a compensation range of $89,500–$120,000.

Qualifications

• At least 3 years of experience designing, implementing, and maintaining Microsoft Exchange Online solutions.
• Knowledge of email routing and configuration including MX records, SPF, DMARC, DKIM.
• Familiarity with eDiscovery and compliance processes.

Responsibilities

• Design and administer messaging and communication team solutions.
• Lead infrastructure and security related projects from idea to implementation.
• Provide support and analysis on escalated support incidents.

Skills

Microsoft Exchange Online

Email security

Strong customer service

PowerShell scripting

Networking knowledge

Education

Bachelor’s Degree in Information Technology or related major

Tools

Microsoft 365 suite

Microsoft Teams

Job description

Count on us. Our “we-care” culture is more than just a motto; it’s a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us.

The Microsoft Exchange and Teams Engineer will work on our Infrastructure Services Team to support Plante Moran’s internal communications solutions, including Microsoft Exchange Online, email security, Microsoft Teams, voice services, video conferencing, and other communications solutions. We are seeking a candidate that is passionate about IT, has a strong customer service focus, enjoys identifying and evaluating emerging technologies, and has a desire to work on impactful unified communications technology projects.

Your role

Responsibilities and duties include, but are not limited to:

• Responsible for designing, administering, and establishing system standards for messaging and communication team solutions, including Microsoft Exchange Online, email security, Microsoft Teams (Unified Communications), voice, video conferencing, and fax services.
• Lead infrastructure and security related projects from idea generation to implementation, including selection, recommendation, design, testing, and implementation of various solutions.
• Provide support, analysis, and remediation on escalated support incidents from our help desk for Microsoft Exchange Online, Outlook, Email Security (Phishing, Malware, SPAM), Microsoft Teams (including voice), telecommunications services, video conferencing, and other communications solutions.
• Perform solution administration tasks, including reviewing and monitoring event logs/performance KPIs and baselines.
• Create and maintain accurate technical documentation.
• Manage and maintain positive working relationships with vendors.
• Develop and test disaster recovery, incident response, and business continuity plans; capacity planning and yearly budgeting.
• Participate in as‑needed after‑hours maintenance windows to update, change, and install various systems.
• Occasional participation in the On‑Call Rotation.

Qualifications

• Bachelor’s Degree in Information Technology, Business, or related major is preferred.
• At least 3 years of experience designing, implementing, and maintaining Microsoft Exchange Online and email security solutions.
• Working experience with eDiscovery, Litigation Hold, and compliance processes.
• Strong PowerShell scripting skills.
• Knowledge of external email routing and configuration including MX records, SPF, DMARC, DKIM, etc.
• Entra ID and familiarity with the Microsoft 365 / M365 suite of solutions.
• Occasional travel may be required.
• Knowledge of the following is not required, but will help you stand out:
• Microsoft Teams (Unified Communications - Chat, Meetings, Video, Voice, e911)
• Working knowledge of TCP/IP networking and familiarity with Quality of Service (QoS)
• Microsoft Teams Room Systems and video conferencing room solutions
• Microsoft 365 Copilot

This is an exempt position, so you may have to work hours that exceed the standard 40‑hour work week.

Benefits and Compensation

We are pleased to offer a robust benefits package to eligible staff, including health, dental, vision, disability, and life insurance; flexible time off and pre‑determined holidays; a 401(k) plan; travel expense, lodging, and meal reimbursement for business‑related use; a pension plan for eligible administrative and paraprofessional staff; and a discretionary bonus plan.

Compensation range for this role in CO, IL, OH, and MA is $89,500–$120,000.

Equal Opportunity Employment

Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug‑free workplace.